IT Service Management Analyst

Job Reference: HCC624451

Salary Range: £40,643 - £45,077 per annum

Contract Type: Permanent

Hampshire County Council is one of the best performing local authorities in the country; we provide high quality public services to Hampshire residents and our IT teams are central to that success.

We are looking for an IT Service Management Analyst to join the team supporting and developing HCC IT Service Management Tool (Ivanti).

The Service Management tool underpins the Service Management and Service Delivery capabilities of IT to enable the initiatives and business of the broader County Council and its Partners.

The role has both support and development responsibilities. It involves fault diagnosis and resolution of issues within the tool, including working with the third party vendor and IT colleagues alike. It also requires delivery of technical requirements to develop the tool - analysis, design, estimating, development, testing and implementation.

We are looking for someone who is self motivated, with excellent communication skills, logical and rational reasoning and an ability to quickly absorb information and understand new technology.

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.