Role Summary
This role is part of a distributed global infrastructure team responsible for the availability and support of a hybrid on premises and cloud environment. The position is highly hands on, requiring design, implementation, troubleshooting and support across network infrastructure.
Key Responsibilities
- Operate appliance and VM based vendor technologies via CLI or web interface to design, implement, install, diagnose, troubleshoot, upgrade, decommission and support all network areas.
- Respond to incidents, requests and assigned project work; raise and discuss change requests as necessary.
- Provide support across Cloud, Data Centre and office network environments for the business throughout the UK, Europe and Asia.
- Collaborate with wider IT infrastructure teams to ensure seamless operation of global network services.
Required Technical Skills
- Experience in a network infrastructure team as a hands on network engineer.
- Operational and project engineering support for all aspects of enterprise IT networks.
- Hands on experience with Juniper, Cisco, Meraki, Forescout NAC, Forcepoint Web Proxy, Palo Alto, AV systems such as MS Teams and related technologies.
- Design and build network hardware, IP addressing, firewall rule sets, testing and roll out.
- Experience with wired and WiFi LANs and supporting Active Directory, DHCP, DNS and 2FA.
- Support for Azure cloud hosted environments and global WAN providers.
- Strong knowledge of Layer 2/3, dynamic routing, MPLS, BGP, OSPF, VPN, certificate management, remote user access and firewall management.
- IT security best practices and familiarity with ServiceNow and LogicMonitor.
Certifications
- ITIL Foundation, CCNA, CCNP.
Desirable Experience
- Microsoft server technologies (Win2019/2016/2012).
- VMware, Citrix and SD WAN.
- Previous work in insurance or financial services sector.
- Strong customer service mindset and a "can do" attitude.
Benefits
We offer reasonable adjustments to accommodate needs, including flexible hours and hybrid working where possible. Other benefits include a supportive and inclusive culture with opportunities for career progression and continuous learning.