Howden Group Services Limited

About Howden Howden is a global insurance group with employee ownership at its heart, operating across 56 countries and employing 24,000 people. We value collaboration, a no limits mindset, and a culture that supports work life balance, career progression, sustainability and volunteering. Role Summary The Senior People Analytics Analyst will lead the data side of the People Analytics function, translating people analytics requirements into robust, high quality data products, tools and insight. The role partners closely with the HR side Analytics team, delivering end to end solutions and developing the People Analytics team, while maintaining quality and governance standards. Key Responsibilities Managing, leading and developing the People Analytics team. Working on technical delivery and hands on analysis. Engaging with HR side stakeholders and data business partners to scope and refine requirements. Forming the technical strategy, tooling, data governance and roadmap. Team Leadership & Development Lead, manage and develop a team of data analysts/specialists. Set clear objectives, provide feedback and create development opportunities. Foster a high quality delivery culture focused on accuracy, efficiency and continuous improvement. Act as the senior technical authority within the team. Technical Delivery & Hands On Analytics Oversee and contribute to core analytical products such as the People Dashboard and DE I Dashboard. Lead the team in working with large, complex, and often inconsistent HR datasets. Review and QA team outputs before delivery to stakeholders. Contribute directly to complex or high priority analytical work, including attrition, workforce trends, and DE I deep dives. Translate stakeholder and HR BA requirements into scalable, maintainable technical solutions. Stakeholder & HR Side Partnership Act as the primary point of contact between the data team and HR side analytics colleagues. Participate in scoping and prioritisation conversations and propose alternatives when needed. Communicate technical constraints, timelines and delivery risks clearly to non technical counterparts. Engage directly with senior HR and business stakeholders, presenting data outputs and insight with clarity and confidence. Strategy, Tooling & Governance Define and evolve technical standards, tools and frameworks used by the data team. Own data governance on the analytics side, maintaining master data principles and ensuring data integrity, confidentiality and security. Develop and document standard operating procedures for data handling, pipeline management and archiving. Identify opportunities to improve tooling, processes and ways of working in line with the broader HR and technology roadmap. Work closely with HRIS, Finance and IT teams to ensure strong data collaboration and quality across source systems. Skills & Experience Proven experience in a data analytics, people analytics or business intelligence role, with prior experience managing or mentoring a technical team. Strong technical skills in SQL, Python, Power BI, Excel or similar. Experience operating in a project based or consultancy style delivery model. Excellent communication skills and ability to engage with both technical and non technical stakeholders. High attention to detail and commitment to data quality and governance. Comfortable balancing hands on delivery with team leadership responsibilities. What we offer A career you define. We value diversity and encourage new ideas, support each other, and strive to make a positive difference. Reasonable adjustments are supported, including flexible hours and hybrid working where possible. The role is permanent. Please discuss any required adjustments with your Recruitment Partner.

CRM Business Analyst Location: Central London (Hybrid: 2-3 days onsite per week). Reports to: CRM Product Manager. Role Overview We are seeking a proactive, detail-oriented Business Analyst to bridge the gap between business stakeholders and our CRM product development team. The successful candidate will build strong relationships across the business, elicit and challenge requirements, and translate business needs into clear, actionable specifications for technical teams. They will shape CRM product enhancements, maintain business scenarios across multiple business units, ensure high-quality product documentation, lead User Acceptance Testing (UAT), support product demonstrations, and use data-driven insights to continuously improve product performance, user experience, and adoption. Key Responsibilities Requirements Management - Elicit, analyse, challenge and document business requirements through workshops, interviews and stakeholder engagement. Translate requirements into user stories, acceptance criteria and business scenarios for the Salesforce development team. Create process maps, wireframes or mock ups as needed to define user experience and user journeys. Support the Product Owner in prioritising user stories based on business value, technical feasibility and strategic objectives. Define and maintain the CRM business process catalogue and conduct data analysis to support product decisions. Stakeholder Management - Build trusted relationships with stakeholders across business units, IT and delivery teams. Facilitate workshops to elicit, validate and refine business requirements. Challenge assumptions and identify opportunities to improve business processes. Act as the primary point of contact between business stakeholders and the Salesforce product team, managing expectations and communicating progress throughout the product lifecycle. Documentation & Governance - Create, maintain and update product documentation including feature specifications, release notes and process documentation. Ensure documentation is clear, consistent, and aligned with product strategy. Maintain a structured repository of product assets, support version control and documentation governance standards, and maintain traceability between business requirements, user stories, solution design and delivered functionality. User Acceptance Testing - Own the planning and coordination of UAT. Develop business test scenarios and acceptance test scripts. Coordinate business users through UAT activities, manage defects to resolution, and support sign off for production releases. Product Adoption & Change - Prepare product demo materials, scripts and walkthroughs. Support internal and client facing product demonstrations. Assist in developing training materials and user guides, partner with the Change Management team to ensure accurate product messaging, gather feedback from demos, support tracking of key product metrics, and measure the impact of new features and releases. Technical Collaboration & Delivery - Work closely with the Product Owner to support sprint planning, backlog grooming and release preparation. Liaise with technical architects and developers to clarify requirements, review and validate technical solution designs, and ensure alignment with business requirements and scenarios. Support the business with structuring support requests and own communication with the business teams. Desired Skill Set and Experience Proven experience as a Business Analyst, Product Analyst, CRM Analyst or similar role supporting product development, digital transformation, or business change initiatives. Experience within insurance or another complex, regulated industry is desirable, with the ability to translate business needs into clear user stories, acceptance criteria, process flows and business scenarios. Experience working in Agile delivery environments, including backlog refinement, sprint planning, release preparation, UAT planning and collaboration with Product Owners and technical teams. Excellent documentation skills, with experience creating and maintaining feature specifications, release notes, process documentation, training materials, user guides and product repositories. Experience supporting User Acceptance Testing, including test scenario preparation, defect triage, business validation and coordination with end users. Strong analytical, communication and presentation skills; ability to influence decisions without direct authority and facilitate workshops with senior stakeholders. Familiarity with Salesforce or other enterprise CRM platforms; experience with Azure DevOps, Jira or similar backlog management tools. Experience with Visio, Lucidchart or other process modelling tools. Collaborative and proactive working style, with confidence liaising with technical architects, developers, support teams, change managers and business stakeholders. Benefits Hybrid working model - 2-3 days onsite per week. Reasonable adjustments available, including flexible hours and hybrid working arrangements where possible. Commitment to diversity and inclusion, with a culture that values collaboration and ownership.

Howden Group Services Limited is hiring a Senior People Analytics Analyst to lead the data side of the People Analytics function, delivering high quality data products and insights in partnership with the HR analytics team. You will shape the technical strategy, governance, and roadmap, manage a team of data analysts, and ensure scalable solutions across large HR datasets while communicating clearly with senior stakeholders.

Howden Group Services Limited is seeking a proactive CRM Business Analyst to bridge business stakeholders and the Salesforce-focused product team. You will elicit requirements, translate them into user stories, and maintain documentation for large insurance operations. The role emphasizes UAT leadership, data-driven product improvements and cross functional collaboration. The position is hybrid in Central London, requiring 2-3 days onsite weekly, and involves shaping CRM enhancements, defining

Howden Group Services Limited seeks a Solutions Architect to join a global infrastructure team. You will design, implement and support scalable on prem and cloud architectures (Azure/M365), ensuring security, compliance and governance across international projects. You will lead engineering efforts and collaborate with business leaders to translate requirements into robust solutions. With strong documentation, presentation skills and ITIL governance experience, you will drive cross functional

Who are we? Howden is a global insurance group with employee ownership at its heart, operating in 56 countries. Role Summary The Solutions Architect role forms part of a distributed, global infrastructure team, responsible for the continued availability and support of an international on premises and cloud infrastructure. The role involves working on multiple projects, acting as a hands on architect, providing design support, and contributing to engineering across on prem and Microsoft cloud technologies in a fast paced environment. Job Specific Skills Extensive experience in an infrastructure cloud architecture position, primarily with Microsoft Azure & Microsoft 365 technologies. Experience architecting solutions to meet security and governance requirements, including International Compliance and Regulatory standards. Ability to translate business requirements into feasible technology solutions and to design solutions that meet varied regulatory and global business needs. Excellent documentation and presentation skills - able to document solutions at both high and low levels and present to governing boards. Experience delivering solutions across multiple projects while maintaining agreed design. Knowledge of ITIL change management governance. Leadership ability to guide infrastructure engineers and collaborate with wider delivery teams, management, and business leaders. Technical Skills Required Detailed Microsoft Azure and Microsoft 365 knowledge, including Azure architecture, server & platform architecture, security and networking principles. Modern Identity and Access Management (Entra ID, Entra ID Connect, Conditional Access), M365 hybrid knowledge, Office 365 client side requirements, and backend M365 service interactions. Experience with corporate acquisition projects involving architectural integration and application migration. Networking technologies: MPLS, ExpressRoute, firewalls, routing protocols, Enterprise Wi Fi, and wired LAN networking. Proficiency with on premises Microsoft stack (Exchange, SQL, Active Directory). Hypervisor experience (VMware) and fibre channel storage arrays. Designing backup & disaster recovery solutions. Automation skills (PowerShell, Terraform), Intune for device management, Apple Business Manager, Autopilot. Microsoft 365 Purview policy management. Technical Skills Desired TOGAF certification or equivalent architecture framework experience. Experience in a multi forest environment. Citrix (XenApp & XenDesktop) experience. VMware, Azure or O365 certification. Teams messaging, telephony, Teams meeting rooms. Core Responsibilities Achieve results through relationships with all parties. Deliver a personal performance that contributes to company objectives. Achieve lasting relationships with internal clients, suppliers, third parties and staff. Consistently deliver an excellent and comprehensive service, on time, within budget and to or exceeding quality expectations. Ensure all dealings are carried out with integrity and professionalism. Act in best faith according to company policies and protect reputation. General Responsibilities Develop strong relationships with business units. Respond to business units' requirements as appropriate. Support business units with IT system usage. Behave fairly and ethically with all clients. Take ownership of issues and provide updates to users on outstanding issues. Management Responsibilities Ensure team members are competent to carry out responsibilities. Motivate team to deliver high performance and achieve objectives. Maintain up to date records in group and company systems. Compliance Responsibilities Ensure compliance with all applicable group and company policies, procedures and legal requirements. Obtain correct authorisation as required and follow processes. Maintain accurate records and correspondence. Adhere to anti bribery and corruption policy and procedures. Monitor and report on business unit issues and provide relevant information to senior management. What do we offer in return? Career that you define with opportunities for growth and autonomy. Diversity and inclusion focus - no single Howden type; everyone can bring their own values. Reasonable adjustments, such as flexible hours and hybrid working, where available. Support with accommodation needs and work life balance.

Who are we? Howden is a global insurance group with employee ownership at its heart. Across 56+ countries we collaborate as a team of 24,000 employees to deliver innovative solutions. Role Overview As Enterprise Architect for the Digital Backbone, you will provide architectural leadership and strategic direction for Howden Group's core integration and technology platform, shaping and governing the foundational layer that connects systems, data, and services across the enterprise. Responsibilities Architecture Leadership & Design Define, own, and communicate the enterprise architecture of the Digital Backbone. Architect and lead the design, development, and deployment of APIs and integrations, ensuring alignment with standards and strategic goals. Drive adoption of API first design principles and the APIOps methodology, including automation of API deployment and governance. Develop, maintain, and communicate key architecture artefacts such as policies, standards, principles, patterns, templates, and capability models. Manage Group Enterprise Architecture assets - application and technology catalogues, roadmaps, and capability models - within the EA repository. Governance & Standards Define and enforce architectural standards and best practices for integration and API design, development, and management. Chair and run architecture governance forums on behalf of Group IT leadership, including decision making frameworks, regular meetings, and reporting on metrics. Conduct architectural reviews and provide guidance to development teams on integration patterns, best practices, and compliance requirements. Identify and mitigate technical risks, ensuring alignment with security, compliance, and regulatory requirements. Undertake due diligence of vendor systems and solutions to ensure alignment with Group IT policies and standards. Stakeholder Engagement & Evangelism Evangelise the Digital Backbone architecture and technology stack through documentation, internal communications, and stakeholder engagement at all levels. Attend key change programme, project, and business stakeholder meetings to provide Group IT Enterprise Architecture guidance and direction. Undertake consultative engagements with teams across the wider business as a subject matter expert in integration architecture and Digital Backbone capabilities. Collaborate with enterprise architects, platform leads, and business stakeholders to align integration solutions with strategic goals. Continuous Improvement Continuously assess and optimise integration solutions and tooling for performance, scalability, maintainability, observability, and self service capability. Lead technical discussions, mentor team members, and foster a culture of innovation, engineering excellence, and continuous improvement. Work in an agile, collaborative manner and adapt to evolving business needs and technology trends, constructively challenging ideas and remaining open to feedback. Qualifications Essential Skills & Experience Strong enterprise architecture skills, specifically running pragmatic, guidance oriented, and outcomes focused architecture governance at group or global scale. Excellent knowledge of enterprise integration patterns and their application, with demonstrated expertise in API lifecycle management and governance. Experience designing and implementing enterprise scale API platforms using Azure technologies, including Azure API Management, Logic Apps, and Service Bus. Strong experience enabling monitoring, alerting, telemetry, auditing, and business/technical metrics across integration platforms. Expertise in designing API contracts and applying an API first approach, including strong understanding of the APIOps methodology. Proficiency with the Postman Enterprise platform, developer portals, API catalogues, and API lifecycle and testing tools. Experience with scripting and automation tooling, such as PowerShell, Pester, YAML, Spectral, and Terraform. Experience developing capability models, application and technology catalogues, and roadmaps (preferably within the insurance domain). Strong Architecture and IT governance experience, including establishing and running Architecture Review Boards and Design Authorities for major change programmes. Strong understanding of secure design and secure development practices and frameworks. Experience in enterprise environments with change management and governance processes. Excellent communication, documentation, and stakeholder management skills, with the ability to tailor messages to senior stakeholders and technical delivery teams. Desirable Qualifications & Experience Microsoft Certified: Azure Solutions Architect Expert or equivalent. Microsoft Certified: Azure Developer Associate or equivalent Associate level Azure certification. BCS certification in Enterprise & Solution Architecture, TOGAF, or Archimate certification. Bachelor's degree in Information Technology, Computer Science, or a related discipline. Experience with other integration platforms such as BizTalk, MuleSoft, Informatica, or Boomi. Experience integrating with platforms such as Salesforce, Reltio, legacy insurance systems, and data platforms. Experience with pro developer languages and enterprise low code platforms (e.g. C#, YAML, XSLT, Liquid Templates, Logic Apps, RPA). Experience with AI coding tools such as Claude Code, GitHub Copilot. Knowledge of working in a regulated environment (e.g. FCA, PRA, GDPR) and awareness of global insurance regulatory requirements. Good knowledge of enterprise grade CRM, HR, and Finance systems; Business Intelligence and Data Warehousing technologies. Insurance domain experience, preferably within broking and/or the London Market. Benefits A career you define, with opportunities for growth and impact across a global organization. Commitment to diversity, inclusion, and a values driven culture. Reasonable adjustments to ensure the role aligns with your needs, including flexible hours and hybrid working where possible.

Howden Group Services Limited seeks an Enterprise Architect for the Digital Backbone to provide architectural leadership, govern core integration and technology platforms, and shape how systems, data, and services connect enterprise-wide. You will drive API-first design, automate API deployment and governance, and maintain key architecture artefacts while engaging senior stakeholders across the business.

Howden Group Services Limited is seeking a hands-on Network Engineer to join their dynamic global infrastructure team. The role entails working with both hybrid on-premises and cloud environments, focusing on network availability and support. The ideal candidate will have strong experience in network infrastructure, operational support, and a solid understanding of enterprise IT networks, including vendor technologies like Juniper and Cisco. Benefits include flexible working hours and a commitment to inclusive culture.

Role Summary This role is part of a distributed global infrastructure team responsible for the availability and support of a hybrid on premises and cloud environment. The position is highly hands on, requiring design, implementation, troubleshooting and support across network infrastructure. Key Responsibilities Operate appliance and VM based vendor technologies via CLI or web interface to design, implement, install, diagnose, troubleshoot, upgrade, decommission and support all network areas. Respond to incidents, requests and assigned project work; raise and discuss change requests as necessary. Provide support across Cloud, Data Centre and office network environments for the business throughout the UK, Europe and Asia. Collaborate with wider IT infrastructure teams to ensure seamless operation of global network services. Required Technical Skills Experience in a network infrastructure team as a hands on network engineer. Operational and project engineering support for all aspects of enterprise IT networks. Hands on experience with Juniper, Cisco, Meraki, Forescout NAC, Forcepoint Web Proxy, Palo Alto, AV systems such as MS Teams and related technologies. Design and build network hardware, IP addressing, firewall rule sets, testing and roll out. Experience with wired and WiFi LANs and supporting Active Directory, DHCP, DNS and 2FA. Support for Azure cloud hosted environments and global WAN providers. Strong knowledge of Layer 2/3, dynamic routing, MPLS, BGP, OSPF, VPN, certificate management, remote user access and firewall management. IT security best practices and familiarity with ServiceNow and LogicMonitor. Certifications ITIL Foundation, CCNA, CCNP. Desirable Experience Microsoft server technologies (Win2019/2016/2012). VMware, Citrix and SD WAN. Previous work in insurance or financial services sector. Strong customer service mindset and a "can do" attitude. Benefits We offer reasonable adjustments to accommodate needs, including flexible hours and hybrid working where possible. Other benefits include a supportive and inclusive culture with opportunities for career progression and continuous learning.

Who are we? Howden is a global insurance group with employee ownership at its heart. We are united by a shared passion and no limits mindset, and our strength lies in our ability to collaborate as a powerful international team of 24,000 employees across more than 56 countries. Our culture attracts people who value work/life balance, career progression, sustainability and volunteering. Role Overview The Change Manager is responsible for governing, controlling and continuously improving the end to end IT Change Management process within a regulated, global insurance environment. The role ensures that all technology changes across Infrastructure & Operations are assessed, authorised, prioritised and implemented in a controlled manner to minimise risk, disruption and client impact. Operating within a global, outsourced delivery model, the Change Manager provides oversight of both internal teams and third party vendors, ensuring adherence to change standards, regulatory expectations and best practice frameworks. Key Responsibilities Change Management Governance Own and operate the IT Change Management framework, policies and procedures. Ensure consistent application of standard, normal and emergency change processes. Chair the Change Advisory Boards (CAB) and Emergency CABs (ECAB) as required. Ensure changes are properly assessed for risk, impact, dependencies and regulatory implications before approval. Change Control & Risk Management Ensure changes do not introduce unacceptable risk to production services, operational resilience or regulatory compliance. Challenge poor quality change submissions and drive improvements in impact assessment, testing and rollback planning. Monitor emergency and failed changes, ensuring root cause analysis and corrective actions are completed. Maintain strong controls over high risk, business critical and customer impacting changes. Third Party & Internal Change Oversight Govern change activity delivered by outsourced or Group infrastructure and application service providers. Ensure technical resources comply with internal change processes, lead times and documentation standards. Monitor vendor change quality, success rates and compliance with contractual obligations. Work with regional entity change resources to ensure a consistent approach and resolve conflicts. Operational Resilience & Compliance Ensure Change Management supports operational resilience principles and aligns with regulatory expectations. Provide evidence, reporting and support for internal audits, regulatory reviews and assurance activities. Identify and mitigate change related risks and control gaps. Configuration & Release Alignment Work closely with Configuration Management to ensure changes are accurately reflected in configuration records and CMDB. Coordinate with Release Management to ensure changes are deployed in structured, controlled release cycles where appropriate. Maintain visibility of the forward change schedule and manage change conflicts. Reporting & Continuous Improvement Produce regular change performance reporting, including success rates, failed changes, emergency changes and trends. Analyse change data to drive continual improvement in process maturity, quality and efficiency. Implement improvements to reduce service disruption and improve predictability of change. Stakeholder Engagement Act as the central point of coordination for change across Infrastructure & Operations. Build strong relationships with Service Managers, Architecture, Security, Risk, Compliance and delivery teams. Provide clear communication on change status, governance decisions and emerging risks. Projects Howden is evolving quickly and is in the midst of several large projects. The Change Manager will need to support projects as Sponsor, Owner, SME or adviser as required. Qualifications and Experience Essential Proven experience in an IT Change Management role within a complex, regulated organisation. Strong understanding of ITIL Change Enablement / Change Management processes. Experience operating formal CAB and ECAB governance forums. Demonstrable experience managing change in outsourced and multi vendor environments. Strong risk assessment, decision making and stakeholder management skills. Experience supporting audits and regulatory reviews related to technology change. Desirable Experience within insurance or broader financial services. ITIL v4 certification (or equivalent). Familiarity with operational resilience, outsourcing regulations and technology risk frameworks. Experience working across global, distributed teams and multiple time zones. Experience working with ServiceNow ITSM platform. Demonstrate technical knowledge across a wide range of IT disciplines. What do we offer in return? A career that you define, with the flexibility to shape your own path. We value diversity and encourage people who share our values of bravery, collaboration and positive impact. Reasonable adjustments: We provide accommodations such as software, IT, office setups, flexible hours and hybrid working where possible. Not all positions can accommodate changes to working hours or locations; discuss specifics with your Recruitment Partner.

Howden Group Services Limited in London is seeking an experienced Change Manager to govern the end-to-end IT Change Management process in a global insurance environment. The role requires managing both internal teams and third-party vendors while ensuring compliance and minimizing disruption. The ideal candidate will have rich experience in IT Change Management and a strong background in regulatory environments. Key responsibilities include overseeing change processes and delivering performance reporting, all while supporting a collaborative team culture.

Job Overview Howden is a global insurance group with employee ownership at its core. We are seeking a highly skilled and experienced Finance Business Analyst to support the delivery of Finance System Integrations. This role bridges finance operations and IT systems, ensuring seamless integration and optimal performance across our global finance landscape. Key Responsibilities Document and understand data/process needs for finance system requirements. Report, write, and document As is and To be processes, including SOPs. Research and support new finance system implementations. Review, maintain, and suggest modifications to current procedures and processes. Assist and train finance and accounting team members on system usage and process documentation. Unit test, reconcile, and verify data for project activities. Present solution/reconciliation outputs to senior level stakeholders. Support finance and audit requirements as needed. Key Skills & Qualifications Previous BA experience in Finance Systems, Finance Transformation, and/or Systems implementation projects/programmes. Experience with Lucidchart, Visio, or other BPM documentation tools. Ability to challenge the status quo constructively, standardise data/process, and address controls and risks. 5+ years of experience in accounting/finance systems/projects. Professional qualification (CIMA, ACCA, or equivalent) is preferred. Strong background in multi entity and multi currency environments. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Benefits Competitive remuneration and benefits package. Flexible working arrangements (flexible hours or hybrid working) where possible. Reasonable adjustments to accommodate individual needs. Opportunities for professional development and career progression.

Howden Group Services Limited is seeking a Data Governance Analyst to enhance and implement data governance frameworks across the Group. You will partner with Data Champions to promote compliance and data quality, while engaging with stakeholders to drive improvement. The ideal candidate will have at least 2 years' experience in Data Governance and will be adept at communication with both technical and business teams. This role offers flexibility in working arrangements from the London City office.

Data Governance Analyst A fantastic opportunity to develop and expand our business-critical data governance capability. Summary of the role Howden Group Services is looking for a Data Governance practitioner to support the enhancement and implementation of our Data Governance framework across the whole of the Group. As a Data Governance Analyst, you will help embed a culture of excellence that focuses on delivering foundations for sustainable growth under the guidance of the Data Governance Advisory and Awareness Lead and the Group Head of Data Governance, through the delivery of Data Governance services to business stakeholders and projects. Responsibilities Partner with Data Champions and Data Owners embedded across the Group to advise them on compliance with policies, standards and drive data quality improvement. Work with other colleagues in Group Data & Analytics to implement good Data Governance practices. Support the management and maintenance of key Data Governance framework assets and make improvement recommendations. Participate in projects that deliver the new capabilities, services and assets in our roadmap. Support the development and reporting of Key Performance and Key Risk Indicators for Data Governance. Develop, disseminate and support data governance literacy & training materials and communications to data practitioners and the wider data community. Help prepare meeting packs, reports and templates to facilitate data governance meetings and forums. Support communications strategy and maintain and help administrate the data governance SharePoint site and other resources. Help ensure that Data Owners and Data Stewards are suitably trained to carry out their activities. Requirements Essential: Experience of working as a Data Governance practitioner or similar role (at least 2 years). Experience of Data Governance approaches and practices in large organisations. Experience working with business, data and technical teams to clearly document Data Governance requirements. Experience of assisting in the implementation of Data Governance projects in a large organisation. Good communication skills with both business and technical stakeholders. A self-starter who can handle multiple priorities. Able to articulate sophisticated technical themes to business partners. High attention to detail whilst understanding the bigger picture. Strong problem solving skills. Desired: Insurance broking or wider Financial Services industry knowledge. Experience with Data Governance tools (e.g. Collibra, Informatica, Orchestra Networks etc.). Risk management practices. Understanding of Data Quality Management. Fluent written and spoken Spanish. Location You will be based at our London City office with flexible remote working. Benefits Career that you define. We value diversity - there is no one Howden type. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable Adjustments We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. This includes accommodations such as flexible hours, hybrid working arrangements, and necessary technological or office adaptations. Not all positions can accommodate changes to working hours or locations. Contact your Recruitment Partner for further details.

Howden Group Services Limited is seeking candidates for a full-time, permanent position based at our Milton Keynes office. During the 3-month probation, you will be expected to be onsite 3 days a week, reducing to 1 day post-probation. The role involves responding to urgent issues, managing projects, and providing management information. Candidates should have experience in systems administration, strong communication skills, and familiarity with relevant applications.

This is a full time, permanent position based at our Milton Keynes office. During the 3 month probation period, you are expected to be onsite an average of 3 days per week, which will reduce to 1 day per week upon successful completion. Role Responsibilities Respond promptly to urgent issues as they arise. Deliver strong personal performance to help the team meet its objectives. Manage assigned projects and contribute to others as needed. Provide insightful management information to senior managers. Offer advice and support for business applications. Work with the team to investigate, analyze, and prioritize incidents and service requests. Resolve issues in a timely manner, performing routine and ad-hoc system maintenance. Maintain communication with the Business Systems Support Manager, IS Systems Manager, and other relevant colleagues. Support Market systems and develop a strong knowledge of broking systems. Stay updated on system enhancements and changes. Work independently and collaboratively on projects and ad-hoc tasks. Assist with User Application Testing for software upgrades and patches. Role Requirements Some previous experience in a similar support or systems administration role. Familiarity with Global XB / Sector or Salesforce is advantageous. Basic understanding of insurance and ITIL experience preferred. Strong verbal and written communication skills. Ability to prioritize tasks and manage workloads with minimal supervision. Excellent people and IT skills. What We Offer Reasonable adjustments are available to ensure roles align with your needs. We can accommodate changes such as flexible hours or hybrid working arrangements where possible.