Installations Engineer

Job Details: Installations EngineerFull details of the job. Installations Engineer VN1297 Full-Time Norwich Acora One has been on a mission to improve end-user satisfaction since the day we were founded, over 25 years ago. As champions of premium, experience-led IT services, we provide a huge range of market-leading managed services, Microsoft-centric business software, and cloud solutions to over 300 ambitious mid-market organisations across the UK and beyond. The Acora Group are a UK based MSSP with offices across EMEA, APAC, North America, South America, we combine global reach with a close-knit team culture. We constantly challenge old assumptions and find better ways to do things Our Values We're proud to share the values we live by. They're not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. • Be the best you can be • We do what we say • Together we win As an Installations Engineer, you'll join our Installations team and sit at the heart of delivering professional services to our customers - providing high-quality IT project delivery from planning and installation through to documentation and handover. Working alongside our Senior Installations Engineer, you'll take ownership of real project work from day one. This is a hands-on, customer-facing role that will take you both to our Norwich office and to customer sites across the region. No two days are the same - you might be configuring server infrastructure one day and delivering a Microsoft 365 rollout or telephony deployment the next. • Planning, installing, and documenting IT systems and networks for customer projects of varying scale and complexity • Delivering end-to-end project work - from initial planning through to successful, on-time completion • Attending customer meetings and acting as a confident, professional point of contact throughout the project lifecycle • Managing your own caseload and keeping accurate records using our systems (including Microsoft Dynamics and Halo PSA) • Carrying out server work, networking tasks, Microsoft 365 deployments, and telephony installations • Collaborating with internal teams to understand customer needs and ensure smooth project delivery • Identifying and highlighting opportunities for customer improvements, working with Account Managers and other departments • Working with and guiding fellow team members, sharing knowledge and supporting project delivery as a team • Upholding health & safety standards and adhering to our ISO accreditations (ISO 9001 and ISO 27001) • At least 3 years of experience working within an internal or outsourced IT department • Strong knowledge of Microsoft Server Operating Systems • Solid understanding of Microsoft 365 products and their deployment • Knowledge of firewalls and IPsec tunnels • Understanding of IP-based networks and VLANs • Full clean manual driving licence We'd expect candidates to hold, or be working towards, the following: • CompTIA A+ • CompTIA Network+ • Microsoft Certified Expert certification • A strong communicator - confident with customers and comfortable working as part of a team • Highly organised, with excellent time management and the ability to juggle multiple projects • A natural problem-solver who uses initiative and isn't afraid to get stuck in • Enthusiastic about IT and technology, with a genuine desire to keep learning • Flexible and adaptable in your approach to work, with an understanding that on rare occasions project demands may require some flexibility around hours or location