Acora Limited

Acora Limited is seeking an Installations Engineer in Norwich to deliver IT project services from planning through to handover. This customer-facing role involves configuring systems like Microsoft 365 and managing various IT projects. With at least 3 years of IT experience, the ideal candidate should have strong knowledge of Microsoft Server Operating Systems and 365 products, along with excellent communication skills. A clean driving license is required for site visits.

Job Details: Installations EngineerFull details of the job. Installations Engineer VN1297 Full-Time Norwich Acora One has been on a mission to improve end-user satisfaction since the day we were founded, over 25 years ago. As champions of premium, experience-led IT services, we provide a huge range of market-leading managed services, Microsoft-centric business software, and cloud solutions to over 300 ambitious mid-market organisations across the UK and beyond. The Acora Group are a UK based MSSP with offices across EMEA, APAC, North America, South America, we combine global reach with a close-knit team culture. We constantly challenge old assumptions and find better ways to do things Our Values We're proud to share the values we live by. They're not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. • Be the best you can be • We do what we say • Together we win As an Installations Engineer, you'll join our Installations team and sit at the heart of delivering professional services to our customers - providing high-quality IT project delivery from planning and installation through to documentation and handover. Working alongside our Senior Installations Engineer, you'll take ownership of real project work from day one. This is a hands-on, customer-facing role that will take you both to our Norwich office and to customer sites across the region. No two days are the same - you might be configuring server infrastructure one day and delivering a Microsoft 365 rollout or telephony deployment the next. • Planning, installing, and documenting IT systems and networks for customer projects of varying scale and complexity • Delivering end-to-end project work - from initial planning through to successful, on-time completion • Attending customer meetings and acting as a confident, professional point of contact throughout the project lifecycle • Managing your own caseload and keeping accurate records using our systems (including Microsoft Dynamics and Halo PSA) • Carrying out server work, networking tasks, Microsoft 365 deployments, and telephony installations • Collaborating with internal teams to understand customer needs and ensure smooth project delivery • Identifying and highlighting opportunities for customer improvements, working with Account Managers and other departments • Working with and guiding fellow team members, sharing knowledge and supporting project delivery as a team • Upholding health & safety standards and adhering to our ISO accreditations (ISO 9001 and ISO 27001) • At least 3 years of experience working within an internal or outsourced IT department • Strong knowledge of Microsoft Server Operating Systems • Solid understanding of Microsoft 365 products and their deployment • Knowledge of firewalls and IPsec tunnels • Understanding of IP-based networks and VLANs • Full clean manual driving licence We'd expect candidates to hold, or be working towards, the following: • CompTIA A+ • CompTIA Network+ • Microsoft Certified Expert certification • A strong communicator - confident with customers and comfortable working as part of a team • Highly organised, with excellent time management and the ability to juggle multiple projects • A natural problem-solver who uses initiative and isn't afraid to get stuck in • Enthusiastic about IT and technology, with a genuine desire to keep learning • Flexible and adaptable in your approach to work, with an understanding that on rare occasions project demands may require some flexibility around hours or location

Service Desk 24/7 To work alongside and assist the Acora 24/7 Team providing remote software, hardware and network problem resolutions to our clients. You will be based within our flagship Service Centre and will work within the Service operations team, supporting multiple clients - supported by the Shift Manager. Interfacing incidents, requests and problems impacting delivery of BAU services. Identifying and suggesting, improvements to the process and procedures used by the Service Desk and any trends or reoccurring issues that have been identified. Shift Pattern: 24/7 Team works on 4on4off pattern. This will comprise of 2 Day shifts followed by 2 night shifts and then 4 days off. There will be opportunities to work overtime when on standby. Responsibilities Acting as a point of contact for Technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team Managing incidents, requests and problems Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all clients Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and processes Supporting all modes of customer contact are monitored and responded to - Telephone calls, Emails, Self-service tickets Providing 1st and 2nd line remote support Recording and maintaining the knowledge and known error database Essential Skills: At least 1.5 years of experience within Service Desk remote support of corporate clients is essential Technical knowledge of and previous experience of supporting: Windows Operating Systems Office 365/Office Applications Microsoft Exchange Mobile Device Management Knowledge of remote working solutions (VPNs, Citrix and Amazon Workspaces) WHY ACORA? We offer competitive salaries A friendly and inclusive environment Great opportunities for career advancement, training and development via our Acora Career Framework including LinkedIn Learning for all our employees 23 days annual leave, Private Medical Individual cover; an established pension plan; free eye tests, buy and sell holiday, birthday leave and much more! Recently awarded One to Watch' accreditation by Sunday Times Best Companies to Work For Acora Overview We are a UK based, award winning, IT services and technology company with over 25 years' experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Privacy Policy In general, you can visit online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request. Acora is fully compliant with the General Data Protection Regulation 2016.

Infrastructure Support Analyst - Solihull Infrastructure Support Analyst Role As an Infrastructure Analyst, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service...... click apply for full job details

Purpose of the Role- Sr. Infrastructure Analyst To work alongside and assist the Shared Service Desk Team providing remote software, hardware and network problem resolutions to our clients. You will be based within our flagship Service Centre and will work within the Service operations team, supporting multiple clients - Supported by the Shift Manager...... click apply for full job details