Hybrid IT Service Desk Analyst: User Focused Support

Bath Spa University is seeking an IT Service Desk Analyst to provide technical support to staff and students as part of the IT Service Desk team. The role requires first-line support for hardware and software issues and effective troubleshooting.

Candidates should have strong communication skills, experience in IT support, familiarity with Windows and macOS, and hold ITIL certification. The position offers generous benefits including a pension scheme, flexible working, and enhanced paid leave.