This is a full time, permanent position based at our Milton Keynes office.
During the 3 month probation period, you are expected to be onsite an average of 3 days per week, which will reduce to 1 day per week upon successful completion.
Role Responsibilities
- Respond promptly to urgent issues as they arise.
- Deliver strong personal performance to help the team meet its objectives.
- Manage assigned projects and contribute to others as needed.
- Provide insightful management information to senior managers.
- Offer advice and support for business applications.
- Work with the team to investigate, analyze, and prioritize incidents and service requests.
- Resolve issues in a timely manner, performing routine and ad-hoc system maintenance.
- Maintain communication with the Business Systems Support Manager, IS Systems Manager, and other relevant colleagues.
- Support Market systems and develop a strong knowledge of broking systems.
- Stay updated on system enhancements and changes.
- Work independently and collaboratively on projects and ad-hoc tasks.
- Assist with User Application Testing for software upgrades and patches.
Role Requirements
- Some previous experience in a similar support or systems administration role.
- Familiarity with Global XB / Sector or Salesforce is advantageous.
- Basic understanding of insurance and ITIL experience preferred.
- Strong verbal and written communication skills.
- Ability to prioritize tasks and manage workloads with minimal supervision.
- Excellent people and IT skills.
What We Offer
Reasonable adjustments are available to ensure roles align with your needs. We can accommodate changes such as flexible hours or hybrid working arrangements where possible.