Job Title: Senior Business Analyst
Band: 5 Salary: £59,877 - £66,869
Location: Liverpool, Newport and Birmingham
Contract Type: Permanent • Hours: Full Time/Compressed • Closing Date: 12/07/2026
Job Summary
As Senior Business Analyst, you will lead and shape business analysis across complex digital products, services and transformation initiatives. You will work collaboratively with product, delivery, design, data and technical teams to understand organisational objectives, user needs and service challenges, translating these into clear, evidence based recommendations and actionable requirements. You will facilitate stakeholder engagement, analyse business processes and service performance, identify opportunities for improvement, and support strategic decision making to maximise value and outcomes.
Key Accountabilities
- Lead and develop high performing teams through performance management, regular feedback and mentoring.
- Lead business analysis activities across assigned products, services and transformation initiatives.
- Elicit, analyse and validate business, user and stakeholder needs.
- Develop and maintain requirements, business models and process maps.
- Facilitate workshops and stakeholder engagement to inform decision making.
- Provide evidence based analysis, options and recommendations.
- Support product and delivery teams to define and realise measurable benefits.
- Identify business risks, impacts, dependencies and opportunities for improvement.
- Champion user centred, accessible and data informed service design.
- Promote business analysis standards, methods and continuous improvement.
Essential Criteria
- Demonstrable experience leading business analysis activities across complex digital products, services or transformation initiatives within multidisciplinary environments.
- Evidence of ability to facilitate workshops and engage diverse stakeholders to build consensus, challenge assumptions and support evidence based decision making across complex organisational contexts.
- Ability to analyse business processes, service performance, data and operational challenges to identify opportunities for service improvement, measurable benefits and effective solutions.
- Experience applying recognised business analysis methods, tools and techniques, with the ability and experience of coaching others, promoting business analysis best practice across teams and organisations.
- Line manager experience/capability.
Success Profiles (Interview)
- Leadership
- Making Effective Decisions
- Delivering at Pace
- Communicating & Influencing
- Technical - Defining and managing business needs, user needs and requirements
- Context, problem and option analysis
Benefits
- Competitive salary
- Generous pension scheme
- Discretionary non contractual performance related bonus
- Remote working flexibility and flexi time scheme (for B1-B6)
- Minimum 25 days annual leave up to 30 days excluding bank holidays
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