Crown Commercial Service

Crown Commercial Service is hiring a Delivery Manager (Band 4) for a permanent, full-time role in Newport, with a salary range of £48,027 to £53,310. The position involves leading digital product delivery while maintaining agile practices. The candidate should have strong agile methodology knowledge and excellent communication skills. Benefits include a generous pension scheme, performance-related bonuses, and the option to work remotely.

Job Summary Delivery Manager (Band 4) - Permanent, full time/ compressed contract. Salaries range from £48,027 to £53,310. Locations: Liverpool, Norwich, Newport and Birmingham. Key Accountabilities Support or lead the delivery of digital products and services from discovery through deployment and continuous improvement. Ensure delivery activities align with organisational standards, governance processes and delivery frameworks. Facilitate delivery across one or more product teams, managing priorities, timelines and dependencies while promoting Agile ways of working, including Scrum, Kanban and hybrid delivery approaches. Build effective working relationships with Product Owners, technical teams, business stakeholders and third party suppliers to support successful delivery. Provide regular progress updates and raise risks, issues and dependencies where appropriate. Support governance and assurance activities by maintaining delivery documentation (planning, status reports, RAID, etc.). Monitor and report on delivery metrics such as velocity and sprint progress to support continuous improvement. Facilitate Agile ceremonies (sprint planning, daily stand ups, retrospectives, reviews and backlog refinement sessions) to maintain delivery momentum and team effectiveness. Work collaboratively with Product Managers, Designers, Business Analysts, Developers and Testers to ensure delivery priorities remain aligned to user needs and business objectives. Drive and maintain team focus on delivering value, removing impediments where possible, and supporting the successful delivery of products and services. Essential Criteria Comprehensive grasp of agile delivery methodologies and governance, with the ability to tailor frameworks to an organisation's maturity and needs. Engaged with delivery management or agile professional networks to exchange expertise and promote best practices. Strong command of contemporary digital delivery techniques, including iterative value creation and continuous integration and deployment (CI/CD) pipelines. Exceptional stakeholder management and communication capabilities, effectively unifying varied viewpoints to drive collective goals. Desirable Criteria PSM1 accredited (certificate to be validated) or equivalent. PRINCE2 Practitioner accredited (certificate to be validated). Success Profiles (Interview) Behaviours: Delivering at Pace, Communicating and Influencing, Making Effective Decisions. Agile and Lean Practices (assessment via a presentation). Delivery planning and risk management (lead success profile). Benefits and Working Conditions Competitive salary. Generous pension scheme. Discretionary non contractual performance related bonus. Option to work remotely in addition to the advertised office location. Flexible time scheme available for B1-B6. Annual leave: minimum 25 days, up to a maximum of 30 days (excluding bank holidays). Equal Opportunities The Civil Service is committed to attracting, retaining and investing in talent wherever it is found. We provide equal opportunities for all applicants.

Job Title: Senior Business Analyst Band: 5 Salary: £59,877 - £66,869 Location: Liverpool, Newport and Birmingham Contract Type: Permanent • Hours: Full Time/Compressed • Closing Date: 12/07/2026 Job Summary As Senior Business Analyst, you will lead and shape business analysis across complex digital products, services and transformation initiatives. You will work collaboratively with product, delivery, design, data and technical teams to understand organisational objectives, user needs and service challenges, translating these into clear, evidence based recommendations and actionable requirements. You will facilitate stakeholder engagement, analyse business processes and service performance, identify opportunities for improvement, and support strategic decision making to maximise value and outcomes. Key Accountabilities Lead and develop high performing teams through performance management, regular feedback and mentoring. Lead business analysis activities across assigned products, services and transformation initiatives. Elicit, analyse and validate business, user and stakeholder needs. Develop and maintain requirements, business models and process maps. Facilitate workshops and stakeholder engagement to inform decision making. Provide evidence based analysis, options and recommendations. Support product and delivery teams to define and realise measurable benefits. Identify business risks, impacts, dependencies and opportunities for improvement. Champion user centred, accessible and data informed service design. Promote business analysis standards, methods and continuous improvement. Essential Criteria Demonstrable experience leading business analysis activities across complex digital products, services or transformation initiatives within multidisciplinary environments. Evidence of ability to facilitate workshops and engage diverse stakeholders to build consensus, challenge assumptions and support evidence based decision making across complex organisational contexts. Ability to analyse business processes, service performance, data and operational challenges to identify opportunities for service improvement, measurable benefits and effective solutions. Experience applying recognised business analysis methods, tools and techniques, with the ability and experience of coaching others, promoting business analysis best practice across teams and organisations. Line manager experience/capability. Success Profiles (Interview) Leadership Making Effective Decisions Delivering at Pace Communicating & Influencing Technical - Defining and managing business needs, user needs and requirements Context, problem and option analysis Benefits Competitive salary Generous pension scheme Discretionary non contractual performance related bonus Remote working flexibility and flexi time scheme (for B1-B6) Minimum 25 days annual leave up to 30 days excluding bank holidays The Civil Service is committed to attract, retain and invest in talent wherever it is found.

Crown Commercial Service is seeking a Senior Business Analyst to lead business analysis across complex digital products and services. This role involves working collaboratively with various teams to provide actionable insights and facilitate stakeholder engagement. The ideal candidate will have demonstrable experience in business analysis, evidence of ability to work across diverse teams, and a strong background in identifying opportunities for service improvements. The position offers competitive benefits, including flexible remote working options and generous annual leave.