WHSmith Support Centre, Aldgate Tower, London, London, City of, United Kingdom
Job Description
Posted Tuesday 9 June 2026 at 00:00
At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. Our IT team work s closely with stakeholders to develop and implement technology solutions . As a Junior Business Analyst here you will be responsible for analysing, recommending and defining business requirements to implement new business models and enhance existing processes, products and services. Available to work from either of our Support Centre locations, London or Swindon.
What you will be doing:
- Requirement Elicitation - Captur ing and document ing business requirements aligned with the business objective .
- Process & BA Documentation - Prepar ing clear business analysis documentation, including current and future state processes, requirements / user stories and non-functional requirements, requirements traceability .
- Stakeholder Relationships - Build ing effective working relationships with internal teams / stakeholders and external suppliers .
- Supplier Engagement - Coordinat ing with suppliers to support the understanding of requirements and review solution designs .
- Test Execution - Support ing the t esting activities by reviewing test scenarios and testing outcomes, triaging defects, and supporting the business in User-Acceptance Testing.
- Workshop Facilitation - Suppor ting meetings, workshops and discussions by taking notes, tracking actions and following up on the next steps.
- Business Process / Change - Help ing develop user guides and training materials to support business change and system adoption.
- Project Governance - Work ing as part of the project team to identify upstream / downstream dependencies, risk and issues and input into the project timeline (for BA activities).
- Process Adherence - Follow ing the WHSmithbest practices documentation and methodology for project delivery .
What we are looking for :
- A proven Business Analysis background
- Excellent understanding of IT p rocesses and associated skills.
- Experience of working with either Agile or Waterfall development methodologies
- Proven experience of managing multiple projects
- Ideally previous experience in Retail, Logistics, FMCG, Manufacturing or CPG
How we reward our teams :
- Hybrid W orking M odel from home and in the office
- 4pm Friday Fi nish
- Flexible Working
- 2 4 Days holiday , plus your B irthday off, plus Bank Holidays with an opportunity to buy extra days holiday
- Family Friendly Leave
- Sharesave Scheme
- Annual Bonus based on company and p ersonal p erformance
- Cycle to Work Scheme
- Staff Discount Card for railway stores (subject to policy)
At WHSmith, we're all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you-you're welcome here.
We're also open to flexible working where possible, so if that's something you need, let's chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know- we're happy to help!