WHSmith Travel
WHSmith Support Centre, Aldgate Tower, London, London, City of, United Kingdom Job Description Posted Tuesday 9 June 2026 at 00:00 At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. Our IT team work s closely with stakeholders to develop and implement technology solutions . As a Junior Business Analyst here you will be responsible for analysing, recommending and defining business requirements to implement new business models and enhance existing processes, products and services. Available to work from either of our Support Centre locations, London or Swindon. What you will be doing: Requirement Elicitation - Captur ing and document ing business requirements aligned with the business objective . Process & BA Documentation - Prepar ing clear business analysis documentation, including current and future state processes, requirements / user stories and non-functional requirements, requirements traceability . Stakeholder Relationships - Build ing effective working relationships with internal teams / stakeholders and external suppliers . Supplier Engagement - Coordinat ing with suppliers to support the understanding of requirements and review solution designs . Test Execution - Support ing the t esting activities by reviewing test scenarios and testing outcomes, triaging defects, and supporting the business in User-Acceptance Testing. Workshop Facilitation - Suppor ting meetings, workshops and discussions by taking notes, tracking actions and following up on the next steps. Business Process / Change - Help ing develop user guides and training materials to support business change and system adoption. Project Governance - Work ing as part of the project team to identify upstream / downstream dependencies, risk and issues and input into the project timeline (for BA activities). Process Adherence - Follow ing the WHSmithbest practices documentation and methodology for project delivery . What we are looking for : A proven Business Analysis background Excellent understanding of IT p rocesses and associated skills. Experience of working with either Agile or Waterfall development methodologies Proven experience of managing multiple projects Ideally previous experience in Retail, Logistics, FMCG, Manufacturing or CPG How we reward our teams : Hybrid W orking M odel from home and in the office 4pm Friday Fi nish Flexible Working 2 4 Days holiday , plus your B irthday off, plus Bank Holidays with an opportunity to buy extra days holiday Family Friendly Leave Sharesave Scheme Annual Bonus based on company and p ersonal p erformance Cycle to Work Scheme Staff Discount Card for railway stores (subject to policy) At WHSmith, we're all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you-you're welcome here. We're also open to flexible working where possible, so if that's something you need, let's chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know- we're happy to help!
WHSmith Support Centre, Aldgate Tower, London, London, City of, United Kingdom Job Description Posted Tuesday 9 June 2026 at 00:00 At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. Our IT team work s closely with stakeholders to develop and implement technology solutions . As a Junior Business Analyst here you will be responsible for analysing, recommending and defining business requirements to implement new business models and enhance existing processes, products and services. Available to work from either of our Support Centre locations, London or Swindon. What you will be doing: Requirement Elicitation - Captur ing and document ing business requirements aligned with the business objective . Process & BA Documentation - Prepar ing clear business analysis documentation, including current and future state processes, requirements / user stories and non-functional requirements, requirements traceability . Stakeholder Relationships - Build ing effective working relationships with internal teams / stakeholders and external suppliers . Supplier Engagement - Coordinat ing with suppliers to support the understanding of requirements and review solution designs . Test Execution - Support ing the t esting activities by reviewing test scenarios and testing outcomes, triaging defects, and supporting the business in User-Acceptance Testing. Workshop Facilitation - Suppor ting meetings, workshops and discussions by taking notes, tracking actions and following up on the next steps. Business Process / Change - Help ing develop user guides and training materials to support business change and system adoption. Project Governance - Work ing as part of the project team to identify upstream / downstream dependencies, risk and issues and input into the project timeline (for BA activities). Process Adherence - Follow ing the WHSmithbest practices documentation and methodology for project delivery . What we are looking for : A proven Business Analysis background Excellent understanding of IT p rocesses and associated skills. Experience of working with either Agile or Waterfall development methodologies Proven experience of managing multiple projects Ideally previous experience in Retail, Logistics, FMCG, Manufacturing or CPG How we reward our teams : Hybrid W orking M odel from home and in the office 4pm Friday Fi nish Flexible Working 2 4 Days holiday , plus your B irthday off, plus Bank Holidays with an opportunity to buy extra days holiday Family Friendly Leave Sharesave Scheme Annual Bonus based on company and p ersonal p erformance Cycle to Work Scheme Staff Discount Card for railway stores (subject to policy) At WHSmith, we're all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you-you're welcome here. We're also open to flexible working where possible, so if that's something you need, let's chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know- we're happy to help!
WHSmith Travel
WHSmith Support Centre, Aldgate Tower, London, London, City of, United Kingdom Job Description Posted Monday 8 June 2026 at 00:00 At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers, the ones that enable our growth. As Data Architect, you'll play a pivotal part in driving data integrity, governance and reuse in a relevant security context. You will shape how information flows across the business, ensuring clarity, consistency, and accessibility for decision-makers and operational teams. You will be responsible for designing and governing the structures, standards, and processes that make information meaningful and actionable. Your work will enable WHSmith to deliver trusted insights, improve customer experiences, and support strategic initiatives across retail and travel channels. What you will be doing Define and maintain the Enterprise Information Architecture aligned to business goals, ensuring that information assets are structured for clarity, reuse, and compliance. Partner with business stakeholders to understand information needs, pain points, and priorities, translating these into actionable architecture and governance strategies. Develop standards for information design, metadata, taxonomies, and classification to ensure consistency across systems and channels. Establish governance frameworks for information stewardship, data quality, and lifecycle management, ensuring accountability and transparency. Collaborate with technology teams to ensure that information flows and integrations support operational efficiency and decision-making. Champion information accessibility and usability, ensuring that business users can easily find, interpret, and trust the information they need. Monitor compliance with internal policies and external regulations (e.g., GDPR, PCI-DSS), working closely with InfoSec and Compliance teams. Stay ahead of emerging trends in information management, governance, and digital experience, evaluating their relevance to WHSmith's business context. Drive continuous improvement in how information is captured, enriched, and delivered to support innovation and cost efficiency. What we are looking for Experience in Information Architecture, Data Architecture, Data Governance, or Enterprise Architecture within a business-facing role. Proven ability to engage and influence stakeholders across business and technology teams. Experience in retail and/or hospitality industry processes and information flows. Knowledge of metadata management, taxonomy design, and governance frameworks (DAMA knowledge advantageous). Expertise in Data Modelling, in designing and implementing data lakes, master data management and data warehouses. Excellent communication and facilitation skills: able to translate technical concepts into business language. Knowledge of Oracle and Teradata systems advantageous. How we reward our teams Hybrid Working Model from home and in the office 4pm Friday Finish Flexible Working 25 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday Family Friendly Leave Company Pension scheme Annual Bonus based on company and personal performance Competitive Salary and Car Allowance Private Medical Staff Discount Card for stores and online At WHSmith, we're all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you-you're welcome here. We're also open to flexible working where possible, so if that's something you need, let's chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know-we're happy to help!
WHSmith Support Centre, Aldgate Tower, London, London, City of, United Kingdom Job Description Posted Monday 8 June 2026 at 00:00 At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers, the ones that enable our growth. As Data Architect, you'll play a pivotal part in driving data integrity, governance and reuse in a relevant security context. You will shape how information flows across the business, ensuring clarity, consistency, and accessibility for decision-makers and operational teams. You will be responsible for designing and governing the structures, standards, and processes that make information meaningful and actionable. Your work will enable WHSmith to deliver trusted insights, improve customer experiences, and support strategic initiatives across retail and travel channels. What you will be doing Define and maintain the Enterprise Information Architecture aligned to business goals, ensuring that information assets are structured for clarity, reuse, and compliance. Partner with business stakeholders to understand information needs, pain points, and priorities, translating these into actionable architecture and governance strategies. Develop standards for information design, metadata, taxonomies, and classification to ensure consistency across systems and channels. Establish governance frameworks for information stewardship, data quality, and lifecycle management, ensuring accountability and transparency. Collaborate with technology teams to ensure that information flows and integrations support operational efficiency and decision-making. Champion information accessibility and usability, ensuring that business users can easily find, interpret, and trust the information they need. Monitor compliance with internal policies and external regulations (e.g., GDPR, PCI-DSS), working closely with InfoSec and Compliance teams. Stay ahead of emerging trends in information management, governance, and digital experience, evaluating their relevance to WHSmith's business context. Drive continuous improvement in how information is captured, enriched, and delivered to support innovation and cost efficiency. What we are looking for Experience in Information Architecture, Data Architecture, Data Governance, or Enterprise Architecture within a business-facing role. Proven ability to engage and influence stakeholders across business and technology teams. Experience in retail and/or hospitality industry processes and information flows. Knowledge of metadata management, taxonomy design, and governance frameworks (DAMA knowledge advantageous). Expertise in Data Modelling, in designing and implementing data lakes, master data management and data warehouses. Excellent communication and facilitation skills: able to translate technical concepts into business language. Knowledge of Oracle and Teradata systems advantageous. How we reward our teams Hybrid Working Model from home and in the office 4pm Friday Finish Flexible Working 25 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday Family Friendly Leave Company Pension scheme Annual Bonus based on company and personal performance Competitive Salary and Car Allowance Private Medical Staff Discount Card for stores and online At WHSmith, we're all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you-you're welcome here. We're also open to flexible working where possible, so if that's something you need, let's chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know-we're happy to help!