Pathway Coordinator (Waiting List Office)

University Hospitals of Derby and Burton NHS Foundation Trust

Pathway Coordinator (Waiting List Office)

Closing date is 01 July 2026

Main duties of the job

You will be responsible for the proactive management of paediatric surgical waiting lists from the point of decision to admit through to treatment. This includes coordinating admissions, booking theatre dates, arranging pre-operative assessments and liaising closely with Consultants, theatre teams and ward staff to support effective patient flow.

The role requires you to monitor waiting lists, identify patients approaching RTT targets, and escalating capacity issues where required. You will use strong communication, negotiation and organisational skills to support clinical prioritisation and optimise theatre list utilisation.

You will act as a key point of contact for patients, families and clinical teams, ensuring queries are handled professionally, sensitively and efficiently. Accurate data input across Trust systems, including Lorenzo and ORMIS, will also form a core part of the role.

This is a busy and demanding position, requiring a flexible and team focused approach. You will be expected to work collaboratively with colleagues and provide cross cover across specialities when required to maintain service continuity.

A good understanding of RTT pathways and the Trust Patient Access Policy is advantageous. You should have strong IT skills and experience in a patient focused administrative role, ideally within the NHS. Knowledge of Lorenzo and ORMIS would be beneficial, although full training will be provided.

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

• We see on average 4,810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2,077 per week.
• An average of 1,115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Person Specification Education, Training and Qualifications CPD Requirements

• Educated to GCSE level (or equivalent), including English

Experience & Knowledge

• Demonstrable experience of working in an administrative or patient-facing role
• Experience working within the NHS
• Understanding of Patient Access Policy
• Experience of working in a supervisory or mentoring role

Skills And Ability

• To be able to demonstrate an advanced level of IT including Microsoft Word and Excel
• To be able to demonstrate the ability to work to deadlines
• Ability to plan and organise workload effectively, supporting team priorities where required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust