Quality and Risk Manager - The Saxon Clinic
Location: Milton Keynes. Full time role, 37.5 hours per week, permanent. Salary up to £60,000 per year (depending on experience, training and qualification).
Duties
- Lead and coordinate the hospital's quality and governance functions, ensuring delivery of safe, high quality patient care in line with CHG and national standards.
- Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements.
- Develop, review, and improve clinical governance systems, policies, and procedures across the hospital.
- Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures.
- Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes.
- Support the hospital in achieving and maintaining a 'Good' or higher regulatory rating.
- Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes.
- Manage the collection, analysis, and presentation of clinical governance and quality data.
- Deliver training sessions, workshops, and presentations to improve staff engagement in quality and safety processes.
Applicant Criteria
- Previous experience in the healthcare industry, with a background in governance or risk management.
- Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks.
- Experience conducting complex investigations, including Root Cause Analysis (RCA).
- Excellent interpersonal and communication skills with the ability to present and educate confidently.
- Proven ability to facilitate change, lead projects, and work collaboratively across teams.
- Relevant health related qualification and evidence of ongoing professional development.
- Strong data analysis and report writing skills with an eye for identifying trends and driving improvement.
- Experience working in an independent healthcare setting.
- Qualification or training in quality improvement methodologies (e.g. Lean, Six Sigma).
- Familiarity with governance platforms or incident reporting tools used in healthcare.
Salary & Benefits
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Management Bonus Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities