Job Details
Commercial Customer Account Manager - Colchester / Hybrid (office day Monday). Salary: £27,976 per annum. Hours: Monday - Friday, 37.5 hours per week.
Responsibilities
- Handle incoming customer queries promptly and effectively, ensuring a high standard of service.
- Participate in regular outbound campaigns to improve billing accuracy by obtaining meter readings and arranging meter installations.
- Act as the primary point of contact for assigned customers and liaise closely with Sales Executives & Business Development Managers.
- Proactively manage business customer debt, addressing non payment issues in a timely manner.
- Support customers through the complaints process, ensuring a considerate and customer focused approach.
Qualifications & Skills
- Proactive and well organised, with strong communication skills.
- Experience in account or customer management, preferably in a commercial environment.
- Ability to work independently, managing a portfolio of commercial customers and coordinating with internal teams.
- Comfortable working from home with occasional office days (colchester office - Monday).
- Commitment to diversity, inclusion and authentic collaboration.
Benefits
- Structured bonus scheme and clear career progression opportunities.
- 25 days annual leave, plus public holidays.
- Private healthcare access, mental wellbeing support and 24/7 GP and counselling services.
- Generous pension contribution.
- Paid volunteering day and exclusive discounts from Utilita Arenas.