Job Details Commercial Customer Account Manager - Colchester / Hybrid (office day Monday). Salary: £27,976 per annum. Hours: Monday - Friday, 37.5 hours per week. Responsibilities Handle incoming customer queries promptly and effectively, ensuring a high standard of service. Participate in regular outbound campaigns to improve billing accuracy by obtaining meter readings and arranging meter installations. Act as the primary point of contact for assigned customers and liaise closely with Sales Executives & Business Development Managers. Proactively manage business customer debt, addressing non payment issues in a timely manner. Support customers through the complaints process, ensuring a considerate and customer focused approach. Qualifications & Skills Proactive and well organised, with strong communication skills. Experience in account or customer management, preferably in a commercial environment. Ability to work independently, managing a portfolio of commercial customers and coordinating with internal teams. Comfortable working from home with occasional office days (colchester office - Monday). Commitment to diversity, inclusion and authentic collaboration. Benefits Structured bonus scheme and clear career progression opportunities. 25 days annual leave, plus public holidays. Private healthcare access, mental wellbeing support and 24/7 GP and counselling services. Generous pension contribution. Paid volunteering day and exclusive discounts from Utilita Arenas.
26/06/2026
Full time
Job Details Commercial Customer Account Manager - Colchester / Hybrid (office day Monday). Salary: £27,976 per annum. Hours: Monday - Friday, 37.5 hours per week. Responsibilities Handle incoming customer queries promptly and effectively, ensuring a high standard of service. Participate in regular outbound campaigns to improve billing accuracy by obtaining meter readings and arranging meter installations. Act as the primary point of contact for assigned customers and liaise closely with Sales Executives & Business Development Managers. Proactively manage business customer debt, addressing non payment issues in a timely manner. Support customers through the complaints process, ensuring a considerate and customer focused approach. Qualifications & Skills Proactive and well organised, with strong communication skills. Experience in account or customer management, preferably in a commercial environment. Ability to work independently, managing a portfolio of commercial customers and coordinating with internal teams. Comfortable working from home with occasional office days (colchester office - Monday). Commitment to diversity, inclusion and authentic collaboration. Benefits Structured bonus scheme and clear career progression opportunities. 25 days annual leave, plus public holidays. Private healthcare access, mental wellbeing support and 24/7 GP and counselling services. Generous pension contribution. Paid volunteering day and exclusive discounts from Utilita Arenas.
Luxion Sales Limited is seeking a Commercial Customer Account Manager based in Colchester. This hybrid position offers a salary of £27,976 per annum and involves managing customer queries, outbound campaigns, and working closely with Sales Executives. The ideal candidate will have strong communication skills, experience in account management, and the ability to work independently while supporting a diverse customer base.
26/06/2026
Full time
Luxion Sales Limited is seeking a Commercial Customer Account Manager based in Colchester. This hybrid position offers a salary of £27,976 per annum and involves managing customer queries, outbound campaigns, and working closely with Sales Executives. The ideal candidate will have strong communication skills, experience in account management, and the ability to work independently while supporting a diverse customer base.