Release & Configuration Technician

Release & Configuration Technician

Worcester (Hybrid - 2 days per week on site)
Up to £34,500

We're recruiting on behalf of our client for a Release & Configuration Technician to join their Delivery team.

This is an excellent opportunity for someone with a strong technical foundation who's looking to build a career in software delivery, release management, and DevOps. You'll gain hands-on experience supporting software releases, maintaining technical environments, and working alongside experienced engineers to improve deployment processes and automation.

If you're naturally curious, enjoy solving technical problems, and want to develop your infrastructure and DevOps skills, we'd love to hear from you.

Working as part of a collaborative technical team, you'll support the delivery of software releases and help maintain the environments and processes that underpin them.

Your responsibilities will include:

• Assisting with the coordination of software release cycles across customer platforms.
• Supporting CI/CD pipelines and learning how deployment automation is managed.
• Helping troubleshoot installation and configuration issues for internal teams and customers.
• Assisting with the maintenance of development, test, and deployment environments.
• Supporting the administration of Windows, Linux, and SQL Server environments.
• Monitoring hosted, internal, and cloud-based solutions, escalating issues where appropriate.
• Maintaining accurate configuration records, including software versions and customer environments.
• Managing support tickets within agreed SLAs, taking ownership of issues where appropriate and escalating when required.
• Creating and updating technical documentation for releases, environments, and configuration processes.
• Following change management procedures and internal best practices.
• Contributing ideas to improve deployment processes and reduce manual tasks.
• Working closely with Engineering, Support, and Project Management teams to help ensure successful software releases.
• Supporting occasional planned out-of-hours deployments.

We're looking for someone with a passion for technology and a desire to learn. You don't need experience in every area-we're looking for someone with a solid technical foundation and the enthusiasm to develop new skills.

Ideally, you'll have:

• Some exposure to CI/CD tools, Git, or basic Scripting through work, study, or personal projects.
• Experience supporting Windows environments, with an interest in learning Linux and SQL Server.
• A basic understanding of networking concepts such as TCP/IP, DNS, and VPNs.
• Experience working in a customer-facing IT support or technical environment is advantageous.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of Microsoft 365 and general IT systems.
• A methodical approach with excellent attention to detail.
• Strong communication skills and a collaborative mindset.
• The ability to manage your workload and prioritise tasks effectively.
• A proactive attitude and a genuine eagerness to learn new technologies and ways of working.

• Salary up to £34,500
• Hybrid working - 2 days per week in the Worcester office
• Structured training and mentoring from experienced technical colleagues
• Exposure to CI/CD, release management, infrastructure, and cloud technologies
• Opportunities for career progression into Release Engineering, DevOps, or Technical Operations
• A supportive and collaborative working environment