Service Delivery Manager

Service Delivery Manager - Professional Services, Production & Technology
Location: Bolton, BL5 1ED
Hours of work: 40
Contract Type: Permanent

We are looking for an experienced professional with a strong Facilities Management (FM) background, ideally with a Hard FM or technical bias, who can lead multi service teams within a small account environment. You will leverage a deep understanding of the customer's business to create value, while supporting customer retention and growth.

• Oversee full site operations, ensuring delivery against KPIs, SLAs, and service performance standards.
• Ensure compliance with all operational, service, and HSEQ requirements, including safe systems of work.
• Lead and manage engineering and cleaning teams, including staffing structures and resource allocation.
• Drive adherence to OPF and service excellence standards.
• Take ownership of cost control, including labour and resource utilisation.
• Manage budgets and support P&L performance.
• Act as the Senior Point of Contact for client and internal stakeholders.
• Maintain structured account management practices, including CRM usage and account planning.

• Strong FM background, ideally with Hard FM / technical expertise (engineering, maintenance, compliance).
• Experience managing multi service teams (35 staff) within a small account.
• IOSH or NEBOSH qualification.
• Proven ability to lead, motivate, and develop teams.
• Experience with HSEQ processes, including RAMS, SOPs, and COSHH assessments.
• Knowledge of ISO audits and compliance standards.
• Experience in budgeting, financial management, and performance reporting.
• Strong stakeholder management and supplier management experience.
• Proficiency in Microsoft Office and administrative systems.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a diverse and inclusive employer and a Disability Confident, Level 2 committed employer.

ISS is a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

Proud member of the Disability Confident employer scheme.