Implementation Specialist - Healthcare Software
Suitable for: Implementation Analyst, Technical Implementation Specialist, Implementation Project Coordinator, Software Delivery Specialist
Location: London (King's Cross) - 4 days per week on-site Mon-Thurs, Friday WFH + client travel when required. Some paid weekend work during implementation go-live
Salary: £55,000 - £75,000
Please note: our client is unable to offer sponsorship
The Role
We are partnered with a fast-growing healthcare technology organisation seeking an Implementation Specialist to join their Delivery & Client Services team.
This is a fantastic opportunity to play a key role in delivering complex software implementations into GP practices and healthcare settings. You will work closely with senior stakeholders across Implementation, Product and Technical teams to ensure successful system migrations and high-quality customer outcomes.
This is a dynamic, client-facing role in a high-growth environment, offering strong exposure to end-to-end project delivery and the chance to make a real impact in digital healthcare.
Key Responsibilities Implementation Delivery
- Support the successful delivery of clinical system migrations within agreed timelines
- Take ownership of defined project workstreams, ensuring deliverables are met
- Work closely with internal teams to ensure smooth implementation and go live phases
Project Coordination & Documentation
- Maintain and update project plans, risk logs, SOPs and training materials
- Track progress against milestones and proactively escalate risks or issues
- Coordinate key implementation activities including training and stakeholder engagement
Data Migration Support
- Assist with data migration activities including planning, validation and troubleshooting
- Ensure accurate handling of sensitive healthcare data throughout implementation processes
Client & On Site Support
- Provide on site support during critical phases, including go live
- Work directly with clients to ensure a smooth transition to new systems
- Build strong client relationships and ensure a positive implementation experience
Continuous Improvement
- Capture lessons learned from implementations and contribute to process improvements
- Support the ongoing evolution of implementation best practices and playbooks
Experience Required
- 3 years of experience in a client facing implementation, project delivery or software deployment role
- Background supporting complex software or enterprise system implementations
- Strong organisational skills with experience managing project documentation and timelines
- Proven ability to manage multiple workstreams and priorities effectively
- Strong communication skills, with the ability to explain technical concepts to non technical stakeholders
- Proactive, detail oriented and comfortable working in a fast paced environment
Technical & Professional Skills
- Experience supporting data migration or system transition projects
- Familiarity with project management tools, documentation and structured delivery processes
- Ability to collaborate effectively with technical, product and support teams
- Strong problem solving and troubleshooting capability
Desirable Skills
- Experience in healthcare, NHS or digital health environments
- Experience working in fast growing or early stage organisations
- Exposure to clinical systems or healthcare data
Working Pattern
- Hybrid working: 4 days onsite (London), 1 day remote
- Regular travel to client sites, including occasional overnight stays
- On site presence required during key implementation and go live periods
Please note: You must be eligible to work in the UK for your application to be considered.