Process Automation Lead - Supply New London, United Kingdom

Job Location: Hybrid. Requires 1 2 days per week in our London office.

Are you ready to move beyond incremental improvements and help lead an AI driven transformation across Supply? You won't just be mapping processes; you'll help define the future of how our Supply organization scales globally.

We are seeking a builder who can identify opportunities, solve complex problems, and create scalable solutions through AI, automation, and process innovation. You will be the primary driver in enabling our Supply teams to 10x their impact through AI powered tools, intelligent workflows, and new ways of operating. Working across both internal stakeholders and our supplier customers, you'll uncover opportunities where emerging technologies can fundamentally improve how we work, how suppliers engage with our platform, and how the business scales. This is a high autonomy role for someone who is energized by turning ideas into reality and shaping the future of AI within one of the world's largest travel experiences marketplaces.

• Strategic Process Mapping: Partner with teams across the Supply organization to identify high friction workflows, operational bottlenecks, and high impact opportunities for AI and automation.
• AI Driven Transformation: Translate emerging AI capabilities, including Generative AI, AI agents, copilots, workflow automation, and predictive analytics into scalable solutions that improve productivity, supplier experience, and business outcomes.
• Solution Design & Automation: Design, prototype, and implement AI powered solutions, automation that streamline workflows, eliminate manual effort, and enable teams to scale more effectively.
• Full Lifecycle Ownership: Lead automation initiatives from discovery and business case development through implementation, adoption, measurement, and continuous improvement.
• Cross Functional Leadership: Partner with Product, Engineering, Data, Legal, Security, Compliance, and operational stakeholders to deliver scalable, secure, and sustainable AI solutions.

• Demonstrated ability to use AI tools to improve efficiency, quality, and decision making in day to day work.
• Proven ability to operate effectively with a global first mindset.
• Experience in Scale: 5+ years of experience in sales, marketing, operations, with a proven track record of driving process automation and operational transformation. At least 1+ years of experience focused on applied AI, Generative AI, or intelligent automation.
• Deep AI & Automation Expertise: Strong understanding of LLM capabilities and limitations, AI agents, workflow automation, prompt engineering, and orchestration frameworks. Hands on experience with enterprise AI tools and a proven ability to rapidly prototype and demonstrate working solutions.
• Technical Translation: A natural ability to bridge business challenges and technical solutions, translating operational needs into scalable AI and automation opportunities.
• Relentless Collaboration: Proven ability to influence stakeholders, drive adoption of new technologies, and execute complex initiatives across cross functional teams in a matrixed environment.
• Problem Solving Agility: Highly analytical, comfortable with ambiguity, and energized by solving the company's hardest problems through experimentation, rapid iteration, and execution.

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses.
• "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote friendly approach to collaboration across a worldwide team, with the option to join on site as often as you'd like or as required by your team.
• Flexible schedule. Work life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We're here for you with resources and programs to help you through life's challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at .