TripAdvisor LLC

TripAdvisor LLC is seeking a Software Engineer II to join the Experiences Engineering team in Oxford. This full-stack role leverages technologies like Java, SQL, React, and AWS, targeting mid-level engineers. You'll build impactful features for users globally, in a remote-first working model with periodic in-person gatherings. The ideal candidate will have a background in full-stack development and a passion for solving complex problems. The position includes competitive compensation, flexible scheduling, and unique travel-related perks.

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Tripadvisor Experiences Engineering is the team that builds and supports the world's leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 400,000+ travel experiences to explore-everything from simple tours to extreme adventures (and everything in between)-making memories that will last a lifetime has never been easier. About the Role We're looking for a product-focused Software Engineer II to join our fast-growing Experiences Engineering team. This is a full stack role, leveraging Java, SQL, React, AWS and AI tools. It's ideal for mid level engineers who enjoy solving complex problems, shipping frequently, and working in a modern cloud environment. You'll play a key role in building high impact features that power millions of traveler experiences globally. We embrace flexibility in where and how work gets done and also value meaningful in person moments to connect and collaborate. You can expect a remote first working model with periodic in person gatherings at your closest office for team connection, planning, or other key moments. This position is open to candidates based within a commutable distance (generally up to 1.5 hours) of one of our office hubs in London, Oxford, Krakow or Lisbon. What You'll Do Drive Impact: Connect your engineering work directly to traveler value by owning features from design to deployment. Shape the Product: Partner with product, design, and data teams to influence what we build, helping to define specifications and find the most efficient path to success. Collaborate & Mentor: Review code, provide thoughtful feedback, and coach less experienced engineers to maintain a high bar for quality. Innovate with AI: Use agentic AI as a daily partner to plan approaches, automate routine tasks, and focus your energy on solving more complex technical challenges. Champion Operational Health: Take hands on ownership of system reliability by building monitoring dashboards, managing alerts and support cases, and fixing underlying bugs to continuously improve service resilience and eliminate operational toil. Build for Quality: Design and implement clean, maintainable solutions with a focus on performance, security, and automated testing. Skills & Experience We typically look for a minimum of 2-3 years' experience, following a Bachelor's degree or above in Comp Science or a related field. Full Stack Mindset: Experience developing web apps, including proficiency in a modern backend language (e.g., Java, C#, Go, Python) and familiarity with relational databases. Problem Solving: A strong grasp of computer science fundamentals (data structures, algorithms) and the ability to apply them to real world distributed systems. Data Driven: A habit of using operational data and experiment results to validate that your changes had the intended effect. AI Coding: you are fluent coding with either Cursor or Codex/Claude/Open Code. Global Mindset: Ability to operate effectively within a global team, communicating clearly about progress and blockers. We don't expect you to know everything on day one. However, we're especially interested if you've had exposure to AWS, React, or NoSQL databases. More than any specific tool, we value curiosity and the ability to solve problems creatively. We value engineers from different technical backgrounds. You can complete our coding interview exercises in any language of your choice, but need to be open to working within the Java ecosystem when you join! What We Offer Competitive compensation packages, including base salary, annual bonus, and more. "Work your way" with flexibility to suit your lifestyle. We take a remote friendly approach to collaboration, with the option to join on site as often as you'd like in select locations. Flexible schedule. Work life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Traveller first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. Discover more in our Tech Blog, for an inside look into some of our exciting and ground breaking technical projects here at Tripadvisor Group. Tripadvisor Group champions the unique identities, abilities, and experiences of all our people - employees, customers, and partners. This stems from our belief in the transformative power of travel, dining, and experiences to connect us and open doors to worlds very different from our own. Our ED&I strategy shapes how we approach our people, culture, business, and reputation. Tripadvisor Group strives to embed inclusion and belonging across all our brands. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at . If you have any additional questions about careers at Tripadvisor you can email us at . We have all the answers!

A leading travel tech company is seeking a backend-focused full-stack engineer to tackle diverse technical challenges in their London or Oxford office. The candidate will work closely with product managers and designers throughout the software design process, enjoying regular code releases and a flexible work culture. Competitive compensation along with various perks like tuition assistance and travel discounts are offered.

A leading travel tech company is seeking a backend-focused full-stack engineer to tackle diverse technical challenges in their London or Oxford office. The candidate will work closely with product managers and designers throughout the software design process, enjoying regular code releases and a flexible work culture. Competitive compensation along with various perks like tuition assistance and travel discounts are offered.

TripAdvisor LLC is looking for a Process Automation Lead to spearhead AI-driven transformations in its Supply organization. This role will focus on simplifying processes through innovative solutions, thereby improving overall productivity. The ideal candidate must have over 5 years of experience in operational transformation. As a hybrid position, you will collaborate closely with various teams and leverage AI tools to create impactful solutions. This opportunity is designed for individuals eager to drive change in one of the world's largest travel marketplaces.

Process Automation Lead - Supply Viator Job Location: Hybrid. Requires 1 2 days per week in our London office. Are you ready to move beyond incremental improvements and help lead an AI driven transformation across Supply? You won't just be mapping processes; you'll help define the future of how our Supply organization scales globally. We are seeking a builder who can identify opportunities, solve complex problems, and create scalable solutions through AI, automation, and process innovation. You will be the primary driver in enabling our Supply teams to 10x their impact through AI powered tools, intelligent workflows, and new ways of operating. Working across both internal stakeholders and our supplier customers, you'll uncover opportunities where emerging technologies can fundamentally improve how we work, how suppliers engage with our platform, and how the business scales. This is a high autonomy role for someone who is energized by turning ideas into reality and shaping the future of AI within one of the world's largest travel experiences marketplaces. What You'll Do Strategic Process Mapping: Partner with teams across the Supply organization to identify high friction workflows, operational bottlenecks, and high impact opportunities for AI and automation. AI Driven Transformation: Translate emerging AI capabilities, including Generative AI, AI agents, copilots, workflow automation, and predictive analytics into scalable solutions that improve productivity, supplier experience, and business outcomes. Solution Design & Automation: Design, prototype, and implement AI powered solutions, automation that streamline workflows, eliminate manual effort, and enable teams to scale more effectively. Full Lifecycle Ownership: Lead automation initiatives from discovery and business case development through implementation, adoption, measurement, and continuous improvement. Cross Functional Leadership: Partner with Product, Engineering, Data, Legal, Security, Compliance, and operational stakeholders to deliver scalable, secure, and sustainable AI solutions. Skills & Experience Demonstrated ability to use AI tools to improve efficiency, quality, and decision making in day to day work. Proven ability to operate effectively with a global first mindset. Experience in Scale: 5+ years of experience in sales, marketing, operations, with a proven track record of driving process automation and operational transformation. At least 1+ years of experience focused on applied AI, Generative AI, or intelligent automation. Deep AI & Automation Expertise: Strong understanding of LLM capabilities and limitations, AI agents, workflow automation, prompt engineering, and orchestration frameworks. Hands on experience with enterprise AI tools and a proven ability to rapidly prototype and demonstrate working solutions. Technical Translation: A natural ability to bridge business challenges and technical solutions, translating operational needs into scalable AI and automation opportunities. Relentless Collaboration: Proven ability to influence stakeholders, drive adoption of new technologies, and execute complex initiatives across cross functional teams in a matrixed environment. Problem Solving Agility: Highly analytical, comfortable with ambiguity, and energized by solving the company's hardest problems through experimentation, rapid iteration, and execution. What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses. "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote friendly approach to collaboration across a worldwide team, with the option to join on site as often as you'd like or as required by your team. Flexible schedule. Work life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at .

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The Tripadvisor Experiences Engineering team is distributed across Europe and is responsible for the Tripadvisor mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally. About the Role We're looking for a Senior Software Engineer to join our fast-growing team. This role is open to candidates based within a commutable distance (generally up to 1.5 hours) of our Oxford office. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments. At Tripadvisor our Engineers are versatile and enjoy working on a variety of technical challenges. This is a full-stack position in which you will be working mostly on the backend with some front end projects from time to time. Within Tripadvisor we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle. Tripadvisor's web stack includes Java, React, Typescript, GraphQL, Kubernetes, SQL and NoSQL databases, and runs on AWS. You don't need to have experience with everything listed and will be able to complete coding languages in any language of your choice. You do need to be hungry to learn and will learn our tech stack on the job, if you don't know it already. Perks of Working at Tripadvisor Competitive compensation packages, including base salary, annual bonus, and more. "Work your way"with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you'd like in select locations. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Traveller first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please make sure to reach out to your individual recruiter or our team at .

About Viator Oxford or London, UK Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore-everything from simple tours to extreme adventures-making memories that will last a lifetime has never been easier. With industry leading flexibility and last minute availability, it's never too late to make any day extraordinary. The Viator Experiences Engineering team is distributed across Europe and is responsible for the Viator mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools that help our customer services team deliver world class service to travellers and operators internationally. Responsibilities At Viator our Engineers are versatile and enjoy working on a variety of technical challenges. This is a backend focused full stack position in which you will be working mostly on the backend with some front end projects from time to time. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most engineers release code to production every few days and we have a daily release cycle. Qualifications You should have experience with a statically typed, object oriented language such as Java, C#, or C++, and hold a bachelor's or master's degree in Computer Science or a related field. Perks of Working at Viator Competitive compensation packages, including base salary, annual bonus, and more. "Work your way" with flexibility to suit your lifestyle. Remote friendly collaboration with the option to join on site as often as you'd like in select locations. Flexible schedule. Work life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another-and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. Application Process 30 minute call with a recruiter to learn more about the role 1 hour technical coding interview with someone from the Viator Engineering team Three one hour interviews with members of the team, covering technical topics-including some coding-and what you would bring to Viator. Accessibility Statement We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please reach out to your individual recruiter or our team at .

About Viator Oxford or London, UK Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore-everything from simple tours to extreme adventures-making memories that will last a lifetime has never been easier. With industry leading flexibility and last minute availability, it's never too late to make any day extraordinary. The Viator Experiences Engineering team is distributed across Europe and is responsible for the Viator mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools that help our customer services team deliver world class service to travellers and operators internationally. Responsibilities At Viator our Engineers are versatile and enjoy working on a variety of technical challenges. This is a backend focused full stack position in which you will be working mostly on the backend with some front end projects from time to time. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most engineers release code to production every few days and we have a daily release cycle. Qualifications You should have experience with a statically typed, object oriented language such as Java, C#, or C++, and hold a bachelor's or master's degree in Computer Science or a related field. Perks of Working at Viator Competitive compensation packages, including base salary, annual bonus, and more. "Work your way" with flexibility to suit your lifestyle. Remote friendly collaboration with the option to join on site as often as you'd like in select locations. Flexible schedule. Work life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another-and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. Application Process 30 minute call with a recruiter to learn more about the role 1 hour technical coding interview with someone from the Viator Engineering team Three one hour interviews with members of the team, covering technical topics-including some coding-and what you would bring to Viator. Accessibility Statement We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please reach out to your individual recruiter or our team at .

TripAdvisor LLC in Greater London is looking for a Software Engineer II to join their dynamic team. This flexible role emphasizes back-end development, while occasional front-end projects may arise. The company operates on a remote-first basis, fostering collaboration through regular in-person meetings. The ideal candidate will have strong skills in object-oriented programming and be eager to engage in a versatile problem-solving environment. Benefits include competitive compensation, remote work flexibility, tuition assistance, and various lifestyle perks.

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. About the Role We're looking for a Software Engineer II to join our fast-growing team. This role is open to candidates based within a commutable distance (generally within 1-2 hours) of our office hubs in London. We embrace flexibility in where and how work gets done and also value meaningful in person moments to connect and collaborate. You can expect a remote first working model with periodic in person gatherings at your closest office for team connection, planning, or other key moments. Within Tripadvisor Experiences we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle. What You'll Do At Tripadvisor Experiences, our Engineers are versatile problem solvers who thrive on a wide range of technical challenges. This is a full stack role where you'll primarily work on backend systems, with occasional front end projects. You don't need to be a front end expert - if you're eager to learn, we'll support you on the job, and front end skills won't be assessed during the interview process. Our web stack includes Java, GraphQL, Kubernetes, SQL and NoSQL databases, all running on AWS. While experience with every tool isn't required, strong proficiency in an object oriented programming language is essential. What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote friendly approach to collaboration across a worldwide team, with the option to join on site as often as you'd like or as required by your team. Flexible schedule. Work life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at .

TripAdvisor LLC is looking for a Software Engineer II - iOS to join their fast-growing team. This position is perfect for someone with 2-6 years of commercial software development experience. The role focuses on building features end to end and collaborating with various teams in a remote-first environment. Engineers will work with technologies like Swift and GraphQL, with a strong emphasis on a flexible work-life balance and opportunities for personal growth through education and travel perks.

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The Tripadvisor Experiences Engineering team is distributed across Europe and is responsible for the platform, mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally. We're looking for a Software Engineer II - iOS to join our fast-growing team. This role is open to candidates based within a commutable distance (generally up to 1.5 hours) of our office hub in London. We are unable to offer B2B contracts at this time. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments. Within Tripadvisor we have a fun and friendly environment where the key objective is getting things done. Our engineers take part in the full process from design, to code, to test, to deployment and back again for further iteration. Our tech stack includes Swift, SwiftUI, Combine and GraphQL in a modular layout that follows SOLID principles using Clean Architecture with MVVM-C. Would you like to build features end to end? Would you enjoy working with a large number of technologies? Do you like moving quickly, releasing features daily, working with other smart and talented engineers? If this sounds like you, we'd love to talk to you. What you will do Code! Our engineers focus on doing what they enjoy most and do best, writing code Touch code at every level - while the focus is app development, you'll also have opportunities to work on backend microservices Collaborate closely with Product and design teams to define feature specifications and develop high quality deliverables for our customers Take responsibility for all aspects of software engineering, from design to implementation, development experience, QA and maintenance Work alongside other engineering groups located around the world What we're looking for Experience of developing an iOS app and familiarity with mobile web and back-end technologies would be beneficial 2- 6 years' experience of commercial software development, ideally working with a rich user interface Experience with reactive programming in native mobile platforms Willingness and ability to take on new technologies Ability to break down complex problems into simple solutions High quality verbal and written communication skills Sense of ownership and pride in your work What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at .

TripAdvisor LLC is seeking a Service Resolution Manager in the Greater London area. This hybrid role requires a strong leader with experience in operations management, focusing on delivering high-quality customer experiences. You will manage teams, influence operational strategy, and ensure alignment across various functions. Ideal candidates have proven experience in both onshore and offshore contexts, with a solid track record in service operations. Benefits include competitive compensation, flexible work arrangements, and various lifestyle perks.

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid - This role is a hybrid position that requires 1 day per week in our London office. Who are we looking for? As a Service Resolution Manager, you are accountable for translating operational strategy into day to day execution across onshore and offshore teams so that we consistently deliver high quality outcomes for our customers. You are a hands on operator who balances real time performance management with longer term planning, using data, people leadership, and cross functional collaboration to drive service levels, quality, and efficiency. You will play a key role in shaping and executing our operational roadmap in line with the company's goals. You will partner closely with Vendor Management, Workforce Management, Training, Quality, and external partners to ensure alignment on priorities, rapid issue resolution, and continuous improvement. You will champion a culture of performance, coaching, and customer focus, bringing in new ideas from the market and your own development to help the operation evolve and scale effectively. Key Responsibilities Operational leadership and strategy Support long term operational planning and help influence strategy to meet company goals. Translate strategy into clear execution plans and targets for onshore and offshore teams. Track performance against goals and adjust operational priorities as needed to address challenges and emerging trends, ensuring accountability for KPI delivery and regular reporting on a weekly, monthly, and quarterly basis. Day to day operations management Manage service delivery in real time, keeping a constant eye on service levels, backlogs, and productivity. Identify operational risks, trends, and opportunities, and implement actions to protect and improve performance. Oversee operational systems, processes, and infrastructure, proactively seeking opportunities for optimisation. Quality, customer outcomes, and coaching Ensure a strong quality focus so customer interactions consistently meet or exceed expectations. Use insights from quality outcomes to identify coaching needs, support performance improvement, and celebrate "gold star" examples. Partner with Training and Quality to embed best practices and address service gaps. Compliance, safety, and governance Enforce relevant regulatory, safety, and internal policy standards across all operational sites. Ensure teams understand and adhere to compliance requirements and escalation procedures. Support change control processes, assessing operational impact and ensuring smooth implementation. Stakeholder and vendor management Communicate daily and proactively with internal stakeholders (Vendor Management, Training, Quality, etc.) and external partners to maintain alignment. Partner with Vendor Management on strategy execution, issue escalation, and performance improvement for outsourced partners. Build and maintain strong professional relationships with cross functional teams, ensuring they understand and consider the operations strategy in their own plans. People leadership and team development Lead, mentor, and coach a high performing team, providing clear expectations, feedback, and development opportunities. Foster a culture of accountability, ownership, and continuous improvement, leading by example. Support succession planning by identifying and developing talent within the operations team. Data, reporting, and continuous improvement Use operational data and reporting to review performance daily, weekly, and monthly and identify improvement opportunities. Prepare and present performance insights and business cases to support change initiatives and investments. Collect and synthesise employee and customer feedback to refine operational processes and influence improvements in related functions (e.g., Training, Quality, Real Time, Scheduling). Workforce planning and performance Collaborate with Workforce Management to ensure schedule adherence, identify absenteeism trends, and address staffing gaps. Take ownership of mitigating scheduling and staffing risks that may impact service delivery. Align resourcing decisions with forecasted demand and operational priorities. Minimum Qualifications & Experience 5+ years' experience in operations management within a contact centre, customer support, or similar service environment. Proven People Manager with 5+ years experience, managing both regional and global teams. UK based - working Hybrid. Proven track record managing both onshore and offshore/outsourced teams against SLAs and performance targets. Demonstrated experience using operational data and reporting to drive decisions, forecast needs, and build business cases. Experience working closely with Workforce Management, Training, Quality, and Vendor Management functions. Hands on experience leading change initiatives and improving processes in a fast paced, dynamic environment. Strong people management experience, including coaching, performance management, and team development. Skills you should bring to the role Customer focused: Committed to delivering excellent customer experiences through reliable, high quality operations. Operationally strong: Deep understanding of contact centre or service operations, including SLA quality metrics, and workforce dynamics, with the ability to excel in a fast paced environment. Data driven: Comfortable interpreting performance metrics and using insights to drive decisions and build compelling cases for change. Strong communicator: Clear and timely communication with teams and stakeholders; able to influence and align others. People leader: Experienced in coaching, developing, and motivating teams, with a focus on performance and growth. Change oriented: Curious and proactive about new ideas, tools, and ways of working; effective at leading teams through change. What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses Work your way with flexibility to suit your lifestyle. Tripadvisor Group takes a remote friendly approach to collaboration across a worldwide team, with the option to join on site as often as you'd like or as required by your team. Flexible schedule. Work life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

TripAdvisor LLC in Oxford is looking for a Technical Support Advisor to join their Bókun team. This role is hybrid, requiring two days per week at the office. You will diagnose technical issues, communicate with customers in English and a European language, and maintain documentation for support cases. The ideal candidate will have 1-3 years of experience, problem-solving skills, and be proficient in CSS and HTML. TripAdvisor offers competitive compensation, a flexible schedule, and additional perks like travel discounts and health benefits.

Overview The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: This role is a hybrid position that requires 2 days per week in our Oxford office. Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies. What you'll do As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges - from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you'll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English plus one of these European languages: French, Italian, German or Spanish across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you'll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction. The ideal candidate will possess 1-3 years of proven experience in a customer service or technical support role, ideally within the B2B sector. Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently. Basic working knowledge of CSS, HTML, and website CMS tools. A customer-focused attitude - enthusiastic, courteous, assertive, and proactive in driving engagement and resolution. Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues. Openness to learn new and complex topics, constructive feedback and adaptability to business changes. Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues. Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care. Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time. Fluency in written and spoken English plus one of these European languages: French, Italian, German or Spanish would be an advantage. Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision. Flexibility to work shift patterns, including occasional weekends. What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. We match qualifying charitable donations annually. Tuition assistance. Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We provide discounts and more. Employee assistance program. Resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Reward for referring successful candidates. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please reach out to your individual recruiter or our team at . Contact If you have any additional questions about careers at Tripadvisor you can email .