Desktop Support Engineer

Desktop Support Engineer

Location: Wellingborough (On-site)

Full time - Permanent Position

Getronics is a global ICT integrator that delivers consistent IT services across the UK and beyond. We offer a 37.5 hour working week with flexible options and a supportive workplace culture.

What we can give you:

• 37.5-hour working week with flexible working options for work/life balance
• Location at the customer's site in Wellingborough
• Great opportunities for career progression
• 25 days holiday (plus the option to buy/sell extra days) plus statutory bank holidays
• Full training and continuous development through our NorthStar learning platform with over 80,000 courses
• Employee Referral Scheme - earn £750 if successful
• Flexible benefits package to suit individual needs
• GetVibes program to gather and act on employee feedback
• 24/7 advice and support via the Employee Assistance Programme
• 1 day paid leave for community volunteering as part of our ESG programme
• Company pension scheme, life assurance, and access to the free Digital GP app via Aviva
• Private medical cover after 12 months
• Global Recognition Program - over 40 awards given last year in the UK under our RecogniseMe scheme

What to expect:

• Provide local workplace support activities with proficiency in desktop technologies
• Develop a strong technical appreciation of core desktop operating systems, applications, and services
• Deliver new technology within agreed business service levels
• Act as an IT ambassador, balancing customer satisfaction with efficiency
• Own incidents and IT requests, resolving them and communicating in a timely manner
• Take ownership and manage escalations of customer issues, working closely with other service teams
• Monitor and prioritise workloads, overcoming obstacles to achieve goals both independently and as part of a team
• Support customers on site and remotely using remote access tools and clear communication
• Provide Smart Hands support, such as mounting/unmounting network, server hardware, and network patching

What we expect from you:

• Relevant experience in a customer service environment where clients and customers are the priority
• Strong communication skills with clients, colleagues, and management
• Full responsibility for customer focus and sound judgement
• Initiative and self motivation

Technical Experience:

• Extensive desktop support skills with Windows 10 & 11 operating systems
• Microsoft Office suite, Office 365, and a range of PC hardware
• Provisioning and supporting desktop hardware, including PCs, notebooks, monitors, printers, multifunction devices and accessories
• Application support for Office 365, remote access products, User Endpoint Manager (Ivanti), Sophos, anti virus products
• Mobile device support for iOS (iPhone/iPad) and Android, including email services

Skills & Qualifications:

• Time management and organisation skills, meeting SLA's and ensuring none are exceeded
• Teamwork and relationship building with colleagues, discussing resolutions for issues
• Strong analytical capability
• Experience with IT Service Management tools for effective handling of customer tickets
• ITIL knowledge, particularly Incident, Problem, Request, and Asset Management, and adherence to other ITIL processes
• Experience in cross functional working environments

Equal Opportunity Statement

We are committed to equal opportunities for all staff and encourage applications from individuals of all ages, disabilities, genders, sexual orientations, races, religions, beliefs, relationship statuses, and families.