Getronics
Wellingborough, Northamptonshire
Desktop Support Engineer Location: Wellingborough (On-site) Full time - Permanent Position Getronics is a global ICT integrator that delivers consistent IT services across the UK and beyond. We offer a 37.5 hour working week with flexible options and a supportive workplace culture. What we can give you: 37.5-hour working week with flexible working options for work/life balance Location at the customer's site in Wellingborough Great opportunities for career progression 25 days holiday (plus the option to buy/sell extra days) plus statutory bank holidays Full training and continuous development through our NorthStar learning platform with over 80,000 courses Employee Referral Scheme - earn £750 if successful Flexible benefits package to suit individual needs GetVibes program to gather and act on employee feedback 24/7 advice and support via the Employee Assistance Programme 1 day paid leave for community volunteering as part of our ESG programme Company pension scheme, life assurance, and access to the free Digital GP app via Aviva Private medical cover after 12 months Global Recognition Program - over 40 awards given last year in the UK under our RecogniseMe scheme What to expect: Provide local workplace support activities with proficiency in desktop technologies Develop a strong technical appreciation of core desktop operating systems, applications, and services Deliver new technology within agreed business service levels Act as an IT ambassador, balancing customer satisfaction with efficiency Own incidents and IT requests, resolving them and communicating in a timely manner Take ownership and manage escalations of customer issues, working closely with other service teams Monitor and prioritise workloads, overcoming obstacles to achieve goals both independently and as part of a team Support customers on site and remotely using remote access tools and clear communication Provide Smart Hands support, such as mounting/unmounting network, server hardware, and network patching What we expect from you: Relevant experience in a customer service environment where clients and customers are the priority Strong communication skills with clients, colleagues, and management Full responsibility for customer focus and sound judgement Initiative and self motivation Technical Experience: Extensive desktop support skills with Windows 10 & 11 operating systems Microsoft Office suite, Office 365, and a range of PC hardware Provisioning and supporting desktop hardware, including PCs, notebooks, monitors, printers, multifunction devices and accessories Application support for Office 365, remote access products, User Endpoint Manager (Ivanti), Sophos, anti virus products Mobile device support for iOS (iPhone/iPad) and Android, including email services Skills & Qualifications: Time management and organisation skills, meeting SLA's and ensuring none are exceeded Teamwork and relationship building with colleagues, discussing resolutions for issues Strong analytical capability Experience with IT Service Management tools for effective handling of customer tickets ITIL knowledge, particularly Incident, Problem, Request, and Asset Management, and adherence to other ITIL processes Experience in cross functional working environments Equal Opportunity Statement We are committed to equal opportunities for all staff and encourage applications from individuals of all ages, disabilities, genders, sexual orientations, races, religions, beliefs, relationship statuses, and families.
Desktop Support Engineer Location: Wellingborough (On-site) Full time - Permanent Position Getronics is a global ICT integrator that delivers consistent IT services across the UK and beyond. We offer a 37.5 hour working week with flexible options and a supportive workplace culture. What we can give you: 37.5-hour working week with flexible working options for work/life balance Location at the customer's site in Wellingborough Great opportunities for career progression 25 days holiday (plus the option to buy/sell extra days) plus statutory bank holidays Full training and continuous development through our NorthStar learning platform with over 80,000 courses Employee Referral Scheme - earn £750 if successful Flexible benefits package to suit individual needs GetVibes program to gather and act on employee feedback 24/7 advice and support via the Employee Assistance Programme 1 day paid leave for community volunteering as part of our ESG programme Company pension scheme, life assurance, and access to the free Digital GP app via Aviva Private medical cover after 12 months Global Recognition Program - over 40 awards given last year in the UK under our RecogniseMe scheme What to expect: Provide local workplace support activities with proficiency in desktop technologies Develop a strong technical appreciation of core desktop operating systems, applications, and services Deliver new technology within agreed business service levels Act as an IT ambassador, balancing customer satisfaction with efficiency Own incidents and IT requests, resolving them and communicating in a timely manner Take ownership and manage escalations of customer issues, working closely with other service teams Monitor and prioritise workloads, overcoming obstacles to achieve goals both independently and as part of a team Support customers on site and remotely using remote access tools and clear communication Provide Smart Hands support, such as mounting/unmounting network, server hardware, and network patching What we expect from you: Relevant experience in a customer service environment where clients and customers are the priority Strong communication skills with clients, colleagues, and management Full responsibility for customer focus and sound judgement Initiative and self motivation Technical Experience: Extensive desktop support skills with Windows 10 & 11 operating systems Microsoft Office suite, Office 365, and a range of PC hardware Provisioning and supporting desktop hardware, including PCs, notebooks, monitors, printers, multifunction devices and accessories Application support for Office 365, remote access products, User Endpoint Manager (Ivanti), Sophos, anti virus products Mobile device support for iOS (iPhone/iPad) and Android, including email services Skills & Qualifications: Time management and organisation skills, meeting SLA's and ensuring none are exceeded Teamwork and relationship building with colleagues, discussing resolutions for issues Strong analytical capability Experience with IT Service Management tools for effective handling of customer tickets ITIL knowledge, particularly Incident, Problem, Request, and Asset Management, and adherence to other ITIL processes Experience in cross functional working environments Equal Opportunity Statement We are committed to equal opportunities for all staff and encourage applications from individuals of all ages, disabilities, genders, sexual orientations, races, religions, beliefs, relationship statuses, and families.
Getronics
Senior Client Partner Full time - Permanent Position Location: UK (Hybrid) Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We are seeking a strategic and highly driven Senior Client Partner to lead customer growth, expand market presence, and support the development of a strong commercial pipeline across our priority verticals: Financial Services, Hospitality, Enterprise/Manufacturing and Travel. What we can give you: 37.5-hour working week with flexible working options, giving you that much needed work/life balance 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays Hybrid working anywhere in UK, commutable to one of our UK offices 2 days a week Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available Employee Referral Scheme Flexible benefits package that aims to offer something for everyone GetVibes - our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics! 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme To give back to the community and in support of our global ESG programme, you'll be given 1-day paid leave to participate in local volunteering projects Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva Private medical cover from day 1 Global Recognition Program - 40+ awards were made last year under our RecogniseMe scheme Role Purpose This role combines strategic account expansion, new logo acquisition, and solutions led commercial leadership, working closely with our Client Service Managers (CSMs) and a dedicated technical expert to drive value for customers and sustainable revenue growth. What to expect: Commercial Growth & Strategy Define and execute a market aligned commercial strategy focused on expanding existing customer footprints (typical deal sizes £1.5m+) and securing large new logo opportunities (£500k+). Build and manage a healthy, predictable pipeline across target industry verticals, ensuring consistent quarter on quarter growth. Develop and articulate compelling solution propositions across applications development, digital platforms, and business applications. Customer Expansion & Relationship Management Lead strategic engagement with key customers to secure renewals, upsell opportunities, and long term partnerships. Work closely with Client Service Managers to identify growth opportunities and ensure seamless delivery to commercial alignment. Build senior level relationships with customer stakeholders, influencing decision makers and shaping long term account strategies. Cross Functional Collaboration Partner with an embedded technical expert to shape customer centric solutions and ensure technical credibility throughout the sales cycle. Collaborate with internal teams (Delivery, Pre Sales, Operations, Finance, Marketing) to ensure profitable delivery, value creation, and customer satisfaction. Drive commercial governance processes, forecasting, and performance reviews with senior leadership. Opportunity Management & Deal Execution Oversee complex commercial cycles including scoping, solution development, pricing, and contract negotiation. Lead strategic bids for large scale engagements, ensuring clarity of value and competitive differentiation. Monitor pipeline health, KPIs, financial metrics, and forecasting accuracy; provide clear reporting to senior management. Market & Competitive Insight Identify market trends, customer challenges, and emerging opportunity spaces across Financial Services, Hospitality, Enterprise/Manufacturing and Travel. Bring fresh market insight to help evolve offerings and shape new go to market capabilities. Maintain strong understanding of the competitive landscape and customer buying behaviours. What we expect from you: Experience in commercial, account growth, or business development roles within technology, application development, digital services, SaaS, or business applications. Proven success expanding revenue within existing customer portfolios and winning large new logo deals (£500k-£2m+). Background working with, or selling, application development, digital transformation, or modern business application capabilities. Experience working across multiple verticals, ideally including Financial Services, Hospitality, or Manufacturing, Travel. Track record in consultative selling, value based positioning, and navigating senior stakeholder relationships. Strong commercial acumen: pricing, negotiation, contracting, and profitability management. Ability to build, manage, and forecast pipeline across multiple accounts and verticals. Data driven mindset with strengths in financial analysis, KPI tracking, and performance optimisation. Ability to manage complex engagements, balancing short term wins with long term strategic growth. Customer centric approach with a focus on value creation and business outcomes. Strategic thinker with the ability to influence, challenge, and drive change. Excellent communication, negotiation, and decision making skills. Resilient, adaptable, and comfortable working in dynamic or evolving environments. We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
Senior Client Partner Full time - Permanent Position Location: UK (Hybrid) Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We are seeking a strategic and highly driven Senior Client Partner to lead customer growth, expand market presence, and support the development of a strong commercial pipeline across our priority verticals: Financial Services, Hospitality, Enterprise/Manufacturing and Travel. What we can give you: 37.5-hour working week with flexible working options, giving you that much needed work/life balance 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays Hybrid working anywhere in UK, commutable to one of our UK offices 2 days a week Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available Employee Referral Scheme Flexible benefits package that aims to offer something for everyone GetVibes - our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics! 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme To give back to the community and in support of our global ESG programme, you'll be given 1-day paid leave to participate in local volunteering projects Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva Private medical cover from day 1 Global Recognition Program - 40+ awards were made last year under our RecogniseMe scheme Role Purpose This role combines strategic account expansion, new logo acquisition, and solutions led commercial leadership, working closely with our Client Service Managers (CSMs) and a dedicated technical expert to drive value for customers and sustainable revenue growth. What to expect: Commercial Growth & Strategy Define and execute a market aligned commercial strategy focused on expanding existing customer footprints (typical deal sizes £1.5m+) and securing large new logo opportunities (£500k+). Build and manage a healthy, predictable pipeline across target industry verticals, ensuring consistent quarter on quarter growth. Develop and articulate compelling solution propositions across applications development, digital platforms, and business applications. Customer Expansion & Relationship Management Lead strategic engagement with key customers to secure renewals, upsell opportunities, and long term partnerships. Work closely with Client Service Managers to identify growth opportunities and ensure seamless delivery to commercial alignment. Build senior level relationships with customer stakeholders, influencing decision makers and shaping long term account strategies. Cross Functional Collaboration Partner with an embedded technical expert to shape customer centric solutions and ensure technical credibility throughout the sales cycle. Collaborate with internal teams (Delivery, Pre Sales, Operations, Finance, Marketing) to ensure profitable delivery, value creation, and customer satisfaction. Drive commercial governance processes, forecasting, and performance reviews with senior leadership. Opportunity Management & Deal Execution Oversee complex commercial cycles including scoping, solution development, pricing, and contract negotiation. Lead strategic bids for large scale engagements, ensuring clarity of value and competitive differentiation. Monitor pipeline health, KPIs, financial metrics, and forecasting accuracy; provide clear reporting to senior management. Market & Competitive Insight Identify market trends, customer challenges, and emerging opportunity spaces across Financial Services, Hospitality, Enterprise/Manufacturing and Travel. Bring fresh market insight to help evolve offerings and shape new go to market capabilities. Maintain strong understanding of the competitive landscape and customer buying behaviours. What we expect from you: Experience in commercial, account growth, or business development roles within technology, application development, digital services, SaaS, or business applications. Proven success expanding revenue within existing customer portfolios and winning large new logo deals (£500k-£2m+). Background working with, or selling, application development, digital transformation, or modern business application capabilities. Experience working across multiple verticals, ideally including Financial Services, Hospitality, or Manufacturing, Travel. Track record in consultative selling, value based positioning, and navigating senior stakeholder relationships. Strong commercial acumen: pricing, negotiation, contracting, and profitability management. Ability to build, manage, and forecast pipeline across multiple accounts and verticals. Data driven mindset with strengths in financial analysis, KPI tracking, and performance optimisation. Ability to manage complex engagements, balancing short term wins with long term strategic growth. Customer centric approach with a focus on value creation and business outcomes. Strategic thinker with the ability to influence, challenge, and drive change. Excellent communication, negotiation, and decision making skills. Resilient, adaptable, and comfortable working in dynamic or evolving environments. We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
