Application Deadline: 7 July 2026
Department: IT Infrastructure and Operations
Employment Type: Permanent
Location: London
Compensation: £30,000 / year
DescriptionIT Service Desk Analyst - London (hybrid working - office attendance expected 4 5 days per week) - Permanent, Full time, 37.5 hours per week.
As an IT Service Desk Analyst, you will be the first point of contact for colleagues requiring technical support across a range of systems, applications, and devices. This is a hands on service desk role where you will diagnose and resolve issues, manage service requests, and ensure users receive a responsive, high quality support experience.
You will work in a fast paced environment where priorities can change throughout the day. Following established processes and service levels, you will manage incidents from initial contact through to resolution or escalation, keeping users informed and delivering a consistent service.
To be successful, you will have some experience of providing IT support, whether gained through a service desk role, placement, apprenticeship, degree programme, internship or similar environment. You will be confident troubleshooting common hardware, software and access issues and keen to continue developing your technical skills. You will also have excellent communication skills, attention to detail and a customer focused approach.
You will have experience working with Microsoft 365 applications, Windows devices and IT service management tools, alongside an understanding of ticket management, prioritisation and service delivery practices. Experience supporting workplace technologies such as laptops, mobile devices and peripherals will also be valuable.
This role offers an excellent opportunity to build your career in IT. You will gain exposure to a broad range of technologies, work alongside experienced colleagues and develop your technical knowledge through hands on experience supporting a busy and evolving IT environment.
This is a predominately office based role, and you will be expected to attend the office 4 5 days per week. You will work on a rota basis covering service desk operating hours of 8:00am to 5:30pm. From time to time, you will also travel to the Bank's other office location to support the implementation of new technologies, software and IT services.
Whether you're looking to take the next step in your IT support career or build on experience gained through education, placements or early career roles, you will find opportunities to learn, develop and grow within the team.
In return, you will join a collaborative team where your contribution is valued and where you will have opportunities to develop your technical knowledge, broaden your experience and contribute to the continuous improvement of our IT services.
Benefits