British Business Bank Plc

British Business Bank plc is seeking a Service Desk Analyst in London to provide technical support as the first point of contact for colleagues. This hybrid role requires attendance in the office 4-5 days per week, offering 30 days annual leave and a 15% employer pension contribution. The successful candidate will manage service requests, resolve issues, and assist users with Microsoft 365 applications and various IT tools. This position is ideal for those looking to develop a career in IT support within a collaborative team environment.

Service Desk Analyst (1st Line) Application Deadline: 7 July 2026 Department: IT Infrastructure and Operations Employment Type: Permanent Location: London Compensation: £30,000 / year Description IT Service Desk Analyst - London (hybrid working - office attendance expected 4 5 days per week) - Permanent, Full time, 37.5 hours per week. As an IT Service Desk Analyst, you will be the first point of contact for colleagues requiring technical support across a range of systems, applications, and devices. This is a hands on service desk role where you will diagnose and resolve issues, manage service requests, and ensure users receive a responsive, high quality support experience. You will work in a fast paced environment where priorities can change throughout the day. Following established processes and service levels, you will manage incidents from initial contact through to resolution or escalation, keeping users informed and delivering a consistent service. To be successful, you will have some experience of providing IT support, whether gained through a service desk role, placement, apprenticeship, degree programme, internship or similar environment. You will be confident troubleshooting common hardware, software and access issues and keen to continue developing your technical skills. You will also have excellent communication skills, attention to detail and a customer focused approach. You will have experience working with Microsoft 365 applications, Windows devices and IT service management tools, alongside an understanding of ticket management, prioritisation and service delivery practices. Experience supporting workplace technologies such as laptops, mobile devices and peripherals will also be valuable. This role offers an excellent opportunity to build your career in IT. You will gain exposure to a broad range of technologies, work alongside experienced colleagues and develop your technical knowledge through hands on experience supporting a busy and evolving IT environment. This is a predominately office based role, and you will be expected to attend the office 4 5 days per week. You will work on a rota basis covering service desk operating hours of 8:00am to 5:30pm. From time to time, you will also travel to the Bank's other office location to support the implementation of new technologies, software and IT services. Whether you're looking to take the next step in your IT support career or build on experience gained through education, placements or early career roles, you will find opportunities to learn, develop and grow within the team. In return, you will join a collaborative team where your contribution is valued and where you will have opportunities to develop your technical knowledge, broaden your experience and contribute to the continuous improvement of our IT services. Benefits 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday 15% employer pension contribution, discretionary bonus scheme Flexible working, cycle to work scheme, healthcare cash plan and life assurance Paid voluntary days, maternity, adoption, and shared parental leave Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more

Infrastructure Engineer Application Deadline: 2 July 2026 Department: IT Infrastructure and Operations Employment Type: Permanent Location: Sheffield Compensation: £38,500 - £57,500 / year Description Location: Sheffield / London / Hybrid Working (Expectation that you will attend an office 2 days per week) Contract: Permanent Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri) Salary: Up to £47,500 (Sheffield) / £57,500 (London) depending on experience THE ROLE As an Infrastructure Engineer, you will play a key role in ensuring the reliability, security and performance of critical technology services across cloud, hybrid and on premises platforms. Working closely with managed service providers and internal stakeholders, you will support the delivery, optimisation and continuous improvement of infrastructure services. You will manage, maintain and enhance servers, networks and cloud environments, ensuring systems remain secure, resilient and available. You will contribute to infrastructure projects and technology upgrades, support backup and disaster recovery capabilities, and provide technical expertise for complex and escalated support issues. In this role, you will use your experience across a range of infrastructure technologies, including Microsoft Azure, Windows and Linux servers, networking, virtualisation, identity and access management, endpoint management and security technologies. You will help monitor platform performance, identify opportunities for optimisation, automate routine operational activities and support the adoption of Infrastructure as Code, automation and DevOps practices. You will be comfortable troubleshooting and resolving complex technical issues, performing root cause analysis and collaborating with colleagues and suppliers to deliver effective solutions, and maintaining accurate technical documentation. Your ability to balance operational support with continuous improvement initiatives will help ensure reliable and efficient services for the organisation. To be successful, you will bring hands on experience across infrastructure, cloud and networking technologies together with a commitment to learning and professional development. Relevant certifications in areas such as Azure, networking, endpoint administration and Windows Server technologies are desirable, alongside experience working within regulated or security conscious environments. We welcome applications from those who enjoy solving technical challenges, improving services and working with a broad range of technologies. Please click on this Job Description to find out more details. Key Benefits 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday 15% employer pension contribution Flexible working Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance Paid voluntary days, maternity, paternity, adoption and shared parental leave Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel and technology and plenty more

British Business Bank plc is looking for an Infrastructure Engineer to ensure the reliability and performance of technology services across cloud and on-premises platforms. The role involves collaborating with managed service providers and internal stakeholders, as well as managing servers and networks. Successful candidates will have hands-on experience with Microsoft Azure, Windows and Linux servers, as well as networking and security technologies. The position offers a competitive salary of £38,500 - £57,500 depending on location and experience, alongside benefits including 30 days annual leave and a 15% employer pension contribution.

Cloud DevOps Engineer Application Deadline: 2 July 2026 Department: Operations (COO) Employment Type: Permanent Location: Sheffield Compensation: £38,500 - £57,500 / year Contract: Permanent Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri) Salary: Up to £47,500 (Sheffield) / Up to £57,500 (London) depending on experience Benefits package: 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday 15% employer pension contribution, discretionary bonus scheme Flexible working, cycle to work scheme, healthcare cash plan and life assurance Paid voluntary days, maternity, adoption, and shared parental leave Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more Description Cloud DevOps Engineer Location: Sheffield / London / Hybrid Working (Expectation that you will attend an office 2 days per week) The role: As a Cloud DevOps Engineer, you will play an important role in ensuring the reliability, security, performance and value of our Microsoft Azure platforms. Working within our IT Operations team, you will support the day to day management of cloud infrastructure across SaaS, IaaS and PaaS services, while helping to drive automation, operational excellence and continuous improvement. You will be involved in designing and testing disaster recovery solutions, maintaining Infrastructure as Code using Terraform, and supporting secure access management through Azure native technologies. You will work closely with colleagues across technology, security and business teams to develop and improve CI/CD pipelines, embed DevSecOps practices and identify opportunities to streamline processes. You will also contribute to cloud governance, monitoring and observability, ensuring services remain resilient, compliant and cost effective. To succeed in this role, you will bring hands on experience of Microsoft Azure, including infrastructure, identity, security and monitoring services. You will be comfortable working with Infrastructure as Code and automation tools such as Terraform, PowerShell, Python and YAML, and have experience supporting cloud based delivery through Azure DevOps and GitHub Actions. You will also have a good understanding of cloud cost management, governance and operational best practice, together with experience of delivering Azure solutions, migrations or modernisation initiatives. Experience within a regulated environment, such as financial services, would be beneficial. Most importantly, you will enjoy working collaboratively, sharing knowledge with colleagues and contributing to a culture of learning, improvement and innovation. If you are motivated by solving complex challenges and helping to deliver secure, reliable cloud services, we will welcome your application. Please note there are two vacancies for this position.

Job Details Title: Network Engineer Department: IT Infrastructure and Operations Employment Type: Permanent Location: Sheffield Compensation: £38,500 - £57,500 / year Application Deadline: 2 July 2026 Role Overview We are seeking an experienced and proactive Infrastructure and Platform Engineer to join our Platform Engineering team and play a key role in ensuring the reliability, security and performance of our hybrid IT environment. Key Responsibilities Manage, support and continuously improve a diverse infrastructure spanning cloud, on premises and hybrid platforms. Maintain high performing networks, servers and systems that support business operations, working closely with managed service providers and internal stakeholders. Own and contribute across technologies including routing and switching, firewalls, VPNs, cloud networking, server administration, identity and access management, monitoring, backup and disaster recovery. Provide third line technical support, investigate complex issues, identify root causes and help deliver continuous improvements that enhance resilience, security and efficiency. Collaborate with colleagues and suppliers in a regulated environment, managing competing priorities while maintaining high standards. Qualifications & Experience Extensive hands on experience across multiple enterprise infrastructure, networking and cloud technologies. Experience with Microsoft Azure, Windows and Linux server environments, network security solutions, Active Directory, automation and scripting tools, and modern endpoint management platforms. Relevant certifications in networking, cloud and infrastructure technologies highly valued. Commitment to delivering reliable and secure services in a regulated environment. Benefits 30 days annual leave plus bank holidays; opportunity to buy and sell holiday. 15% employer pension contribution. Flexible working, cycle to work scheme, healthcare cash plan and life assurance. Paid voluntary days, maternity, adoption, and shared parental leave. Additional benefits such as discounts on retail and socialising, health and wellbeing, travel, and technology.

British Business Bank plc is seeking an experienced Network Engineer to manage and improve its hybrid IT environment. This role involves ensuring the reliability, security, and performance of the infrastructure while collaborating with managed service providers. Successful candidates will have extensive experience with cloud and networking technologies, including Microsoft Azure, and relevant certifications. The position offers a compelling range of benefits, including flexible working arrangements and a generous employer pension contribution.

British Business Bank plc is searching for a Cloud DevOps Engineer based in Sheffield. The successful candidate will play a key role in managing and optimizing platforms in Microsoft Azure while ensuring security and performance. You will be part of the IT Operations team, managing cloud infrastructure and implementing automation processes for continuous improvement. The role offers a competitive salary of £38,500 - £57,500 depending on experience, with a comprehensive benefits package that includes flexible working, annual leave, and an employer pension contribution. Join us in shaping the future of finance with innovative cloud solutions!