Cloud Operations Engineer Location: Cheltenham Salary: Competitive salary and package dependent on experience+ shift work Career Level: We are hiring at levels - Analyst & Senior Analyst
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
Note: The above information relates to a specific client requirement
The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.
This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. We anticipate this to commence within the first 3 months of joining.
As a Cloud Operations Engineer you will:
- Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
- Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.
- Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.
- Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.
- Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads.
The following skills and experience are essential for this role:
- Experience in working with computer systems and computer networks, specifically with the Linux operating system.
- A willingness to learn new deep skills in air-gapped cloud architecture and operations.
- Experience in a production support / operations role to ensure a live service for users.
- Experience with IaC tools including TerraForm.
- Experience with Kubernetes.
- Experience with troubleshooting issues and identifying potential bugs or failures.
- Experience with understanding network architectures and troubleshooting network-related issues using Linux tools.
What is in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!