Solutions Engineer - EMEA
The Solutions Engineer supports technical sales across the EMEA region, demonstrating how ThoughtSpot's products can drive business value for prospects and existing customers. The role functions as a trusted technical advisor throughout the sales process, partnering closely with Account Executives and stakeholders to solve complex data and analytics challenges.
Key Responsibilities
- Understand customers' analytics goals, technical environments, and business challenges through discovery across enterprise accounts.
- Present and articulate the business value of the platform to technical, business, and executive stakeholders.
- Demonstrate the product, differentiating ThoughtSpot from competitors.
- Define and conduct product evaluations with customers, analyzing their own data and validating business value.
- Partner with Sales to support account strategy, deal progression, and technical win plans for strategic EMEA opportunities.
- Develop trusted advisor relationships with customer champions and Account Executives, aligning all activities with customer and company success.
- Manage multiple customer engagements simultaneously while maintaining high responsiveness, quality, and execution.
- Learn, share knowledge, and contribute to best practices across the Solutions Engineering organization.
- Leverage generative AI and advanced automation to personalize customer engagements at scale.
- Experiment with emerging tools (conversational AI, autonomous agents, predictive analytics, AI powered deal coaching) and share best practices.
- Use AI driven insights to craft personalized technical messaging tailored to each prospect's business challenges, industry, and decision making priorities.
- Continuously refine demonstrations, evaluations, and messaging using AI powered analytics and engagement insights.
Qualifications & Skills
- Strong verbal and written communication skills in English and French.
- 2-3+ years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, or an analytics role supporting enterprise sales across EMEA.
- Proficiency in SQL; working knowledge of JavaScript or Python preferred.
- Solid understanding of data modeling, cloud data platforms, and BI/analytics tools (Snowflake, Redshift, BigQuery, Synapse, Tableau, Looker, etc.).
- Ability to understand customer needs, solve technical and business challenges, and clearly communicate value to technical, business, and executive audiences.
- Superior presentation and demonstration skills; ability to articulate benefits of cloud and analytics technologies.
- Experience using AI and automation to improve technical discovery, demo personalization, evaluation workflows, and solution positioning.
- Track record of driving measurable results through AI and data driven insights in customer facing technical engagements.
- Highly motivated, coachable, analytical, and adaptable; able to thrive independently in a fast paced environment.
- Able to travel as needed.
- AI literacy and workflow integration: confidence in integrating AI tools (LLMs) into daily workflow, automating routine tasks, and improving work quality.
- Hands on experience leveraging AI tools for research, content creation, and document summarization while maintaining judgment and final decisions.
- Effective prompt writing for accurate and creative AI results.
- Curiosity, adaptability, and critical thinking to determine when to use AI versus human judgment.