CRM Officer

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As a CRM Officer, you will play a key role in supporting the delivery of a first-class customer experience across UAL. Working within Digital & Technology, you will help ensure CRM systems, processes and practices are effectively utilised to support enquiry handling, communications and event management.

You will act as a key point of contact for CRM users across the University, providing guidance, training and operational support to ensure systems are used effectively and consistently. You will contribute to system enhancements, monitor data quality, and help ensure compliance with GDPR requirements. You will also play a role in promoting best practice, supporting user communities and ensuring CRM systems deliver maximum value for both staff and prospective students

Experience

• Experience working in a CRM-focused role, including system administration, processes or operational support
• Understanding of CRM practices and how they drive customer engagement and business outcomes
• Experience supporting users or stakeholders, including training and guidance
• Awareness of GDPR and its application within CRM activities
• Strong communication and stakeholder management skills
• Ability to monitor, report on and improve data quality and system use

UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:

• Competitive salary of £40,199 - £49,072 per annum, Dependent on experience
• 31 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of paid maternity or paternity leave

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Liam Cornelius-Rumsey at Hays Technology.