Applications Support Manager - Vice President

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

• Hands On Operational Leadership: Directly manage, mentor, and develop a technical support team while actively engaging in day to day operational tasks, incident response, and problem resolution for the Instant Payments application.
• Direct Operational Management: Take ownership of ensuring the operational stability and performance of the Instant Payments application across diverse cloud environments (Citi's Enterprise Cloud and Public Cloud), including active monitoring and system checks.
• Technical Implementation & Optimization: Lead the implementation, configuration, and continuous optimization of observability (monitoring, logging, tracing tools), resiliency (designing and implementing auto healing and retry mechanisms), and recoverability (executing disaster recovery strategies) solutions for the cloud native Instant Payments application. This includes writing and maintaining scripts for these functions.
• Service Level Execution & Improvement: Contribute to improving service levels by implementing operational efficiencies, performing incident management, problem management, and enhancing knowledge sharing practices for the Instant Payments application.
• Application Onboarding & Technical Guidance: Actively participate in defining and implementing application onboarding guidelines and standards, and provide direct technical guidance to development teams on stability and supportability improvements for the Instant Payments application.
• Incident & Problem Resolution: Lead and execute troubleshooting efforts for complex technical issues, perform in depth root cause analysis, and implement permanent fixes for the Instant Payments application.
• Cost Efficiency & Automation: Identify and implement opportunities for cost reduction and operational efficiencies through proactive analysis, performance tuning, and the development of automation scripts and tools. Ensure adherence to support process and tool standards.
• Technical Communication: Effectively communicate technical details, application status, operational risks, and support initiatives to product teams, development teams, and relevant stakeholders.
• Risk & Compliance: Directly ensure operational risk is managed effectively and compliance with applicable policies, rules, and regulations is maintained for the Instant Payments application support function.

• Progressive, hands on experience in application support, Site Reliability Engineering (SRE), or technical operations for mission critical, high volume financial applications.
• Direct experience with cloud native architectures, including configuration and management of microservices, containers (e.g., Kubernetes), and serverless technologies.
• Practical experience with major Public Cloud platforms (e.g., AWS, Azure, GCP) and enterprise private cloud environments.
• Track record in implementing and operating comprehensive observability stacks (e.g., Prometheus, Grafana, ELK stack, Jaeger, distributed tracing).
• Understanding and application of resiliency engineering principles (e.g., circuit breakers, bulkheads, retry mechanisms) and robust disaster recovery strategies.
• Strong technical background in instant payments or real time financial transaction processing systems highly desirable.
• Expertise in automation, scripting (e.g., Python, Go, Shell), and infrastructure as code principles (e.g., Terraform, CloudFormation).
• Excellent communication, interpersonal, and team leadership skills, with the ability to manage and motivate a technical team while remaining deeply technical.
• Proven ability to troubleshoot and resolve complex technical issues independently, prioritize effectively, and make sound decisions under pressure.

• Bachelor's/University degree in Computer Science, Engineering, or a related technical field is required.
• Relevant certifications (e.g., Public Cloud Certified Solutions Architect, Certified Kubernetes Administrator) preferred.

• 27 days annual leave (plus bank holidays)
• Discretionary annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.