Client Support Engineer

We are looking for a Client Support Engineer to join our growing team of like minded tech people. This role will work with device build and Joiners, Movers and Leavers. Your responsibilities include:

• Configure devices (laptops, desktops, tablets) according to customer specifications.
• Maintain regular communication with clients, providing updates, addressing concerns, and ensuring customer satisfaction.
• Manage the shipping process, ensuring timely delivery of devices to clients.
• Offer post project support (hypercare) to ensure a smooth user experience until handover to the service desk.
• Assist in the setup and configuration of new starter accounts with the JML team.
• Collaborate with colleagues, suppliers, and customers to resolve technical problems in a timely and professional manner.
• Train and mentor less experienced team members.

Our perfect candidate should have a wealth of knowledge spanning various technologies and be able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy.

• Strong communication and relationship building skills.
• Experience in fast paced laptop and desktop build and deployment, preferably in corporate environments.
• Proficiency with the Microsoft Stack, including Microsoft 365.
• Expertise in Windows Desktop and Application Support.
• Experience with Apple devices and macOS is advantageous.
• In depth knowledge of Windows Desktop and Application Support.
• Understanding of Microsoft Auto Pilot, Intune and Entra.
• Understanding of Microsoft SCCM.
• Working knowledge of Active Directory and AD Sync.
• Comp TIA, Relevant Apprenticeship or higher education.
• Understanding of an MSP's business, clients and the market it works in.
• Excellent conversational fluency in English to clearly explain complex technical issues.

• Base salary of £25,000 per annum depending on skills and knowledge.
• 25 days holiday per annum + public holidays + the ability to purchase 10 more.
• Birthday off.
• £2,000 Referral Scheme Bonus.
• Enhanced maternity, paternity, adoption + baby bonus.
• Fully funded training and accreditations.
• Two paid charity volunteering days per year.
• Discounted broadband.
• Life insurance.
• Private health insurance with Vitality Health.
• Quarterly team social fund.
• Cycle to Work scheme.
• Gear up with the latest tech toys through our partnership with Currys.
• Eco friendly electric car with our EV scheme.