Radiology CDC Waiting List Coordinator

An exciting opportunity has become available for a CDC Waiting List Coordinator to join our Radiology Administration team at Weston. This is a full time position (37.5 hours) working Monday Friday.

The post holder will assist with and act as a point of contact for all queries relating to Community Diagnostic Centre (CDC) bookings. They will work alongside the administration appointments team to monitor, manage, and validate active and backlog waiting lists.

The administration team is based at the Weston General Hospital site.

• liaise with and act as a point of contact for queries from clinical and non clinical staff
• escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• monitor, manage and validate active and backlog waiting list data for the CDC
• manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
• implement the policy and investigate patients who do not attend (DNA) their appointment; follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC
• initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information
• assist in training of new members of the team
• maintain, order and/or receive stationery and essential items, in line with Trust policies
• where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re book their appointment if required at UHBW
• record, maintain and update admission information on the Radiology Information system and ensure patients' CRIS and PACS records are complete
• be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC, children, young people and vulnerable adults

As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.