IT Support Coordinator

CIBSE is looking for an On Site IT Support Coordinator to provide practical, day to day support across its offices and the Skills Hub. The role focuses on the physical side of IT support: issuing and recovering laptops, setting up desks and meeting rooms, supporting AV equipment, resolving local hardware issues, and providing immediate, in person help when staff need it.

The position complements CIBSE's third party IT support provider, KVD, by offering localized support and improving response times.

• Prepare, issue, collect and track laptops, monitors, peripherals and mobile devices
• Set up new starters with hardware and desk equipment, and recover equipment from leavers
• Provide first line, in person support for hardware issues including screens, docks, keyboards, mice, chargers and cabling
• Support meeting rooms, presentation spaces and the Skills Hub with practical AV set up, including screens, HDMI connections, adapters, microphones and room equipment
• Carry out routine checks to ensure shared equipment, desks and meeting spaces are ready for use
• Maintain accurate local asset records for devices, accessories and stock
• Manage small stocks of essential IT kit and accessories, and flag reordering needs
• Coordinate with KVD on issues that require remote support, warranty handling, repair escalation or system level intervention
• Receive, unpack, label and deploy hardware delivered to site
• Assist with office moves, desk changes and local equipment relocations
• Provide basic practical support for printers and other shared office devices
• Keep IT storage areas tidy, secure and organised
• Act as a helpful, visible point of contact for staff needing quick on site technical support

• Experience in a hands on IT support, desktop support or service desk role
• Confidence working with laptops, monitors, docks, peripherals, meeting room equipment and standard office hardware
• Comfortable troubleshooting common hardware and local connectivity issues in person
• Organised and methodical in handling device allocation, stock control and equipment records
• Able to prioritise a steady flow of practical support requests across different teams
• Good communication skills and a calm, helpful approach with non technical users
• Willing to be visible, responsive and present on site throughout the working week
• Able to lift and move IT equipment safely within an office environment
• Experience supporting meeting room AV or training and event spaces
• Experience using asset registers or ticketing systems
• Familiarity with Microsoft 365 and standard Windows laptop environments
• Experience working alongside an outsourced IT support provider

• A supportive and friendly working environment
• Starting at 25 days Annual Leave increasing to 27 days with length of service, plus Bank Holidays
• Contributory Pension Scheme
• Family Friendly Leave
• Three paid volunteering days per year
• Annual Travel Season Ticket Loan
• Cycle to Work Scheme
• Life Assurance
• Private Medical Insurance
• Cash Plan - cash back for routine healthcare treatments
• Health and Wellbeing benefits, including Mental Health support, and access to a 24/7 GP service
• Shopping portal, rewards programme and gym discounts
• Referral Scheme
• Hybrid Working where people are in the office more days than they are not
• The chance to be part of an evolving, changing and exciting organisation that genuinely does change the world

Up to £35,000 per year (Farringdon)

The Institution is an equal opportunities employer. The post holder will be expected to adhere to and support the Institution's commitment to diversity, equality and inclusion.