IT Support Engineer Required to join an IT company based in Hampshire. This role is paying between £26,000-£28,000 per annum. Basingstoke - Onsite/Hybrid.
We're looking for an IT Support Engineer to join on a permanent basis providing BAU support across users, devices, and core systems.
Responsibilities
- Provide 1st/2nd line support via the service desk (remote and in person)
- Manage and resolve tickets within SLA, escalating where needed
- Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners)
- Update and maintain Active Directory and M365 accounts
- Support starter onboarding and leaver offboarding processes
- Monitor backups and asset management tools
- Liaise with 3rd parties for equipment repair and licensing
Required Skills
- Strong end-user support background, with experience in ticketing systems
- Good knowledge of Active Directory and Microsoft 365
- Confident troubleshooting PC hardware and peripherals
- Clear communicator at both technical and non-technical levels
- Able to prioritise and work calmly under pressure
Rates depend on experience and client requirements.