We're looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly.
Full time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.
Benefits
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days-up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking
- Dress Down Fridays: Casual attire to wrap up the week
Responsibilities
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
Qualifications Essential Skills
- Interest in problem solving
- Excellent communication skills
- Ability to convey technical information to a non technical audience
Preferred Skills
- Experience in technical problem solving
- Experience providing customer service over the phone
- Background in customer service