Nights Technical Support

• Night shift rotation
• 4-on / 4-off schedule
• Hours: 19:00-07:00

Training: 6 8 weeks of fully paid daytime training (Mon-Fri) required prior to starting the night shift rotation.

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.

We're looking for motivated individuals to join our ADT Support team. You don't need a technical background to apply - if you have strong customer service skills, enjoy problem solving, and are keen to learn, we'll provide full training. Each year, we support more than 300,000 customers by keeping their alarm systems running smoothly, and you'll play an important part in delivering that service.

With us, you'll benefit from comprehensive training, long term job security, and clear opportunities for career growth across both ADT and Johnson Controls at local, national, and global levels.

• Competitive Salary: Reflecting your skills and experience
• Bonus Plan: Performance based bonuses to reward your impact
• Generous Leave: 25 days of annual leave
• Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle to work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle free commuting
• Dress Down Fridays: Casual attire to wrap up the week

• Diagnose and troubleshoot security alarm faults.
• Use a broad range of monitoring and programming software.
• Deliver excellent customer service to external residential customers.
• Handle bespoke and high security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

• An interest in problem solving.
• Customer service skills and experience.
• Excellent communication skills.
• Ability to convey technical information to a non technical audience.

• Experience in technical problem solving.

If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!

Johnson Controls, a global leader in thermal management, mission critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry leading field organization, we elevate customer performance, turn goals into real world results and help move society forward.