Software Trainer

We are looking for an energetic and dynamic individual to join us as a Software Trainer.

The Software Trainer ensures the successful adoption and proficient use of Mayden solutions by clients (e.g. clinicians, administrators, IT staff) through the development and delivery of high quality, engaging, and accessible training programmes. You will:

• Design, implement and maintain a comprehensive training curriculum.
• Act as a subject matter expert on Mayden solutions
• Develop and administer competency assessments
• Deliver training online and in person
• Provide training support to new clients
• Customise training to client needs
• Support sales account management with demos and workshops

• Deliver engaging and effective training
• Create and maintain training content
• Post training monitoring and improvement plans
• Continuous improvement via feedback

Following completion of new starter training, you will have a strong understanding of core Mayden products and will deliver training on those products to internal and external users. You will play an integral part in refreshing the current training options to offer a more seamless experience for users. You will be expected to self manage your own backlog of work and organise your own time to deliver this in the most effective way possible alongside your team.

• Experience as a corporate trainer, technical trainer or clinical educator, preferably in a SaaS environment
• Understanding of healthcare industry workflows (e.g. referrals, diagnosis, treatment discharge) and key regulations (e.g. mandatory reporting, permissions and consent, GDPR) is desirable but not essential
• Proficiency with SaaS solutions, strong familiarity with an LMS, and experience with screen recording/video tools.
• Exceptional public speaking, presentation, and facilitation skills, with the ability to simplify complex technical or clinical concepts.
• High levels of patience, empathy, and adaptability to train users with varying levels of technical and clinical expertise. Must be comfortable with regular business travel for onsite training and go live support.

Permanent, full time position (37.5 hours, Monday to Friday), based at our offices in Oldfield Park, Bath.
Hybrid working. We have a flexible workplace policy that allows employees to work where the work of the day is best completed, while still maintaining enough face to face time in the office to nurture relationships and communication.

• 25 days annual leave plus bank holidays, with the option to buy and sell leave
• Life assurance at 4 annual salary
• Private health insurance
• Pension - employer contribution of 6%
• Personal training and development budget
• Onsite gym, fresh fruit and extras
• Onsite parking with EV charging points
• Hybrid working