IT Helpdesk Technician - Late Shift - Fully Remote

• Job Title: IT Helpdesk Technician
• Salary: £30,000-35,000 - open to discussions based on experience
• Location: Fully remote - applicants to be based in NI
• Contract: Permanent, full-time
• Work Pattern: Monday-Friday, 4:00pm-12:00am

Join a fast-growing fintech support organisation which is powering secure, AI-driven communication for global finance. We're looking for a customer-focused L1 Support Engineer to deliver first-line support for our clients Cloud9 voice platform.

This role is a strong entry into fintech, offering hands on experience with cloud and voice technologies while building valuable troubleshooting skills. You'll have clear opportunities to grow your career, work in a primarily remote setup, and benefit from a competitive salary, bonus, and flexible benefits.

• 1+ year in IT support/helpdesk
• Strong troubleshooting skills
• Knowledge of Windows, networking (IP/DNS/VPN), and SaaS tools
• Great communication and customer focus

• Experience with Zendesk or Jira ticketing tools
• Familiarity with VoIP/SIP based systems
• Exposure to financial services