Field Application Engineer

Motorola Solutions believes that everything starts with our people. We're a global close knit community united by the relentless pursuit to help keep people safer everywhere.

CRFS is a global leader in Radio Frequency (RF) technology, founded in 2007 to innovate in spectrum monitoring and geolocation. The company focuses on manufacturing and designing advanced hardware and software solutions to detect, monitor, and analyze RF signals in complex environments, serving national spectrum regulators, the military, security and intelligence services, and NATO countries worldwide.

The role requires a Field Engineer with strong knowledge and significant experience of RF systems and an understanding of networking principles. The incumbent should possess significant customer facing experience, the ability to make timely decisions, and prioritize complex activities. Experience is required to participate in customer engagements from discovery meetings through to capability delivery and support.

• Provision of technical support to Sales staff at all stages of the sales process (pre and post sale).
• Provision of technical support directly to customers/end users where required.
• Regular proactive engagement with Sales staff to support sales objectives.
• Ensuring Health and Safety requirements for all activities are met.
• Ensuring all activities are carried out in accordance with the CRFS Quality Management System.
• Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives.
• Ensuring Customer Training materials are updated and maintained to the required standards.
• Ensuring Customer Training is delivered competently.
• Ensuring the provision of first line customer support where required.
• Ensuring currency through regular engagement with CRFS technical staff.
• Responsible for successful technical delivery of external demonstrations, events, etc.
• Reporting directly to the CRFS Customer Experience Manager.

• Degree or similar standard technical education.
• Demonstrable qualifications and experience of RF systems and the RF Spectrum.
• Proven understanding of networking principles and tools.
• Proven Field Engineering experience.
• Proven Training Delivery Experience.
• Knowledge of safe working practices including risk assessment and mitigation.
• Passionate determination to help our Sales team win business and to offer support to our partners and customers where required.
• Excellent interpersonal skills with the ability to work independently and as part of a team.
• Proactive self starter, flexible and responsive.
• Problem solver with excellent verbal and written communication skills.
• Willing and able to travel regularly both within the UK and overseas.

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support (EAP, wellbeing guidance, etc.).
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.

% domestic UK travel; relocation provided.

Full time, experienced, with referral payment plan.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.