Odoo Support / AMS Analyst Jobs Birmingham Odoo Partner Henley Morgan

Location: Birmingham (hybrid - ideally 2 days on site in central Birmingham, easy reach from Solihull, Wolverhampton and the wider West Midlands)

Salary: £38,000 - £52,000 DOE + bonus + benefits

Type: Permanent, full-time

Reference: HM-ODO-BHM-260528

Henley Morgan is partnering with a growing Odoo implementation and Application Management Services (AMS) partner to recruit a Support / AMS Analyst for their Birmingham hub. You will be the first technical point of contact for a portfolio of UK customers running Odoo Community and Enterprise - diagnosing issues, restoring service against agreed SLAs, and turning recurring tickets into small change requests, training nuggets and configuration improvements. This is a brilliant seat for someone who enjoys the variety of multi-customer support work and wants real ownership of the customer relationship rather than being buried at the back of a queue.

• triage and resolve incoming tickets across the core Odoo modules - Sales, Purchase, Inventory, Manufacturing, Accounting and CRM using the partner's ticketing platform and chat tools
• reproduce defects in sandbox environments, raise reproducible bug reports to development, and own customer communication through to closure
• run regular service reviews with your account customers, spot patterns across tickets and propose small enhancements or training sessions that reduce future contact volume
• support minor data fixes, user provisioning, report tweaks and routine release testing as new Odoo versions land

• hands on Odoo experience - either from an end user role inside a business running Odoo or from a previous AMS/support role at an Odoo partner
• practical knowledge of two or more core modules (ideally including Accounting and Inventory)
• comfort reading basic Python/XML to understand custom modules a developer has built
• confident on the phone and in writing with non technical users, structured in how you triage and prioritise, and quietly tenacious in chasing root causes rather than just closing tickets
• exposure to SQL, Postgres, basic Linux command line or earlier ERPs (Sage, SAP Business One, NetSuite) is a plus but not essential

A clear AMS to Consultant progression path with funded Odoo certifications, a hybrid working pattern that respects life outside work, a discretionary bonus tied to customer satisfaction and ticket quality, generous holiday plus your birthday off, pension, private healthcare, and a genuinely supportive team where senior consultants coach.

Send your CV to quoting reference HM-ODO-BHM-260528 and we will get back to you within 48 hours.