Unit4 Support Analyst

The Finance Systems & Support Analyst is responsible for managing and supporting global finance workflow activity and systems support, with a focus on Unit4 Financials. The role ensures operational continuity, resolves system issues, supports global stakeholders, and contributes to process improvements and training initiatives.

• Resolve and manage Unit4 workflow issues and escalations.
• Address and resolve global invoice approval related issues.
• Troubleshoot CODAXL and user issues.
• Provide support for Global User finance system queries.
• Provide backup to Communication and Alerts.
• Act as point of contact for Unit4 workflow-related queries at 3rd line level.
• Raise and manage P1 tickets with Unit4 support.
• Participate in MIR and CAR calls as needed.
• Serve as escalation point for WNS and other stakeholders.
• Communicate system issues and resolutions to users, IT, and Finance teams.
• Liaise with WNS, UK FinOps, HIBL Finance, IT, Cashiers, and SharePoint bot teams.
• Deliver training and guidance on finance workflows and systems.
• Develop and maintain reports, selectors, presenters, and master data.
• Create and manage finance system capabilities.
• Schedule and execute maintenance runs.
• Support year end processes and re dos.
• Manage invoice deletions and system configurations (e.g., company creation, pay masters, exchange rates, asset queries, supplier workflows).

• Bachelor's degree in Finance, Business Administration, Information Systems, or related field (desirable).
• 2+ years of experience in finance operations or systems support.
• Experience with Unit4 Financials (essential).
• Strong understanding of finance workflows and global finance operations.
• Proven ability to manage escalations and communicate with cross functional teams.
• Excellent problem solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in reporting tools and data analysis.
• Detail oriented with focus on process improvement.
• Experience working in a global or shared services environment (desirable).
• Familiarity with ticketing systems and incident management protocols.
• Knowledge of finance compliance and audit requirements.

Howden values diversity and offers reasonable accommodations to ensure alignment with your needs. Adjustments may include flexible hours, hybrid working, and support for software, IT, and office setups. We also foster a culture of inclusive and supportive workplace.