Atlassian Administrator

Great journeys start with great people

Here at LNER, we're shaping the future of rail on one of the UK's most iconic routes. From our high speed Azuma fleet, redefining long distance travel, to our next generation of trains, Serenza, this is a moment of real transformation for LNER. We're investing in cutting edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER!

So, what exactly does our Atlassian Administrator do?

We're looking for a proactive and customer focused Atlassian Administrator to join our busy team supporting the Atlassian environment, including Jira Service Management and our new project management system, Edison 365. In this role, you'll take ownership of the day to day administration, configuration, and optimisation of the platform(s) ensuring they effectively support collaboration, service delivery, and continuous improvement across the business.

You'll act as the go to expert for user support and training, providing guidance that helps teams use the platform efficiently. Working closely with colleagues, partners, and suppliers, you'll tailor workflows, automation, and settings to meet evolving business needs, translating requirements into well documented, effective solutions.

• Design and deliver solutions by producing solution design documents, defining development tasks, and taking ownership of key deliverables aligned with LNER's strategy and business goals.
• Implement, configure, and customise Atlassian & Edison 360 products, including bespoke software development and automation to meet specific business requirements.
• Own the testing and quality assurance process, ensuring high standards and consistent performance across all Atlassian products and integrations.
• Promote and optimise platform usage by identifying feature enhancements, setting rollout priorities, and liaising with users and external consultants to translate needs into effective solutions.
• Establish and uphold best practices, ensuring a consistent look, feel, and development approach across tools, and supporting clear content management standards.
• Provide proactive user support, resolving issues with the IT team, maintaining data integrity, delivering training, and championing the value of Atlassian and Edison 365 across business functions.
• Foster collaboration and continuous improvement by building strong relationships, seeking feedback, suggesting innovations, and identifying opportunities for process enhancements within IT and the wider business.
• Support resilience and development by maintaining secondary competencies, following safe working practices, and participating in ongoing learning to ensure service continuity during disruptions.

• Hands on experience in the development, configuration, and administration of Atlassian products, including Jira Service Management, Jira, Confluence, Atlas, and Atlassian Guard.
• ITIL Foundation certification or an equivalent service management qualification is desirable, or a willingness to work towards one.
• Strong interpersonal and communication skills, with the ability to engage confidently at all levels and deliver excellent customer facing support.
• Organised and methodical, with strong analytical and problem solving abilities and a track record of delivering in complex, fast paced environments.
• Self motivated and adaptable, with the flexibility to embrace change and a willingness to learn new technologies quickly.
• Proactive ownership mindset, capable of leading tasks and projects independently while working effectively under pressure and meeting deadlines.
• Excellent computer literacy, with confidence in using and learning a range of tools and systems to support delivery and continuous improvement.

• Free travel on LNER, plus 75% off other companies' tickets (for you and your dependents).
• Discounted international train tickets (after one year's service).
• 50% discount on LNER tickets for friends and family.
• Generous pension scheme.
• Annual cycle to work schemes / electric vehicle scheme.
• Discount, savings and cashback scheme from top retailers.
• Health and wellbeing schemes and discounts.
• A host of training opportunities to help further your career.
• Rewards and awards to recognise when you shine.

This role is based in York Head Office and operates on a hybrid basis with an expectation that at least 60% of your time will be spent in the office. You'll work alongside passionate colleagues who collaborate to put our customers first, embrace change and continually strive to deliver better journeys and experiences for all.

We are passionate about building a diverse and inclusive workforce that reflects the communities we serve. We actively create opportunities to inspire and attract diverse talent to join LNER. We are committed to supporting all candidates, so if you require any adjustments or assistance at any stage of the recruitment process, please let us know.

To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.