EUC Engineer

At CGI, we help organisations deliver exceptional digital workplace experiences that enable people to perform at their best. As an End User Compute Engineer, you will play a key role in ensuring colleagues receive responsive, high quality technical support that keeps business operations running smoothly. Working at the forefront of user engagement, you will combine technical expertise with a customer first approach to resolve issues, enhance workplace technology services, and contribute to the continuous improvement of end user computing environments.

Must hold UK Security Clearance or be eligible to obtain it. The role is onsite in London, 5 days a week.

• Deliver face to face technical support for desktop, laptop, mobile device, and peripheral issues.
• Take responsibility for incidents and service requests through to successful resolution.
• Provision, build, configure, and swap end user devices in line with operational standards.
• Assist users with collaboration tools, meeting room technology, and workplace applications.
• Investigate hardware, software, and connectivity issues, identifying root causes and solutions.
• Work closely with Service Desk and specialist teams to resolve complex technical issues.
• Ensure device compliance, asset accuracy, and adherence to service management processes.
• Identify opportunities to improve user experience, service delivery, and operational efficiency.

To succeed in this role, you will bring strong End User Computing and desktop support experience, combined with excellent customer service and communication skills. You should be confident providing face to face technical support, troubleshooting a broad range of hardware and software issues, and managing incidents within defined service levels. A proactive approach, strong ownership mindset, and the ability to work independently while collaborating effectively with wider support teams will be essential.

• Proven experience in an End User Computing (EUC), Desktop Support, or IT Support Engineer role.
• Strong knowledge of Windows operating systems and Microsoft 365 technologies.
• Experience supporting desktop, laptop, mobile, and peripheral devices.
• Ability to diagnose and resolve hardware, software, and connectivity issues.
• Experience provisioning, configuring, and deploying end user devices.
• Knowledge of IT Service Management processes and ticketing systems.
• Experience supporting collaboration technologies and meeting room solutions.
• Strong customer service, communication, and stakeholder management skills.
• Ability to prioritise workload and manage multiple tasks within SLA targets.

Competitive salary, pension, private healthcare, and a share scheme (3.5% + 3.5% matching). You will be part of a global organization with a focus on inclusivity and a supportive career development environment.