Service Architect

At Motorola Solutions, we believe that everything starts with our people. We're a global close knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Within the Offer Management organization, the Service Orchestration team is responsible for the Service Design across all Motorola products. The team also supports complex pre sales activities across requirements, technologies, contract terms and conditions, and service levels.

The Service Architect is responsible for the design and development of Service Design across the entire product portfolio, facilitating effective implementation and ongoing operations and maintenance of complex technical solutions. The Service Architect will lead design activities, collaborating with Product, Supply Chain, I.T., Offer Management and third party suppliers, providing expertise across the service architecture to ensure optimal service delivery.

• Service Design authority across end to end solutions, inclusive of third party operational engagement models and SLA reporting.
• Advise teams and third parties of service standards, methodologies and processes.
• Drive service design governance across complex solutions.
• Develop and maintain end to end processes and policies, operational interfaces, workflow models.
• Own the engagement with Managed Services OSS functions, ensuring adherence to standardised configurations and frameworks.
• Create and maintain design specifications, architectural diagrams, and process diagrams.
• Lead design workshops with third party suppliers, documenting and testing operational interfaces and working practices to meet contract obligations.
• Create and own Service Design Packages that can be effectively implemented and transferred to operations.
• Assess customer requirements, ensuring service design compliance.
• Evaluate customer contracts, identifying risks and financial exposure and provide mitigation strategies through service design augmentation or contract amendments.
• Identify non standard OSS requirements and engage relevant functions/teams to prioritise implementation.
• Define organisational requirements, both local and centralised, to enable delivery of services in accordance with contract obligations.
• Attend senior management level meetings to obtain business requirements, offer solutions, and demonstrate best practice capabilities.
• Establish regular communications with team and stakeholders, develop and present professional materials.

None.

Provided.

Experienced.

Referral: Yes. Payment Plan: None.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.