Opportunity
You'll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue supporting our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. It's an energising role that provides flexibility to configure and lead on projects, ensuring you stay up to date on ServiceNow.
Responsibilities, Qualifications, Certifications
As a Manager, you will play a key role in helping clients achieve business results through the application of technical solutions. Your key responsibilities include:
- Be empowered to lead a range of projects/initiatives to deliver value and successful outcomes to customers through the ServiceNow platform.
- Facilitate workshops and 1 2 1 sessions using the platform to understand client challenges and demonstrate potential solutions.
- Develop and contribute technically and functionally to solutions and sales.
- Lead and support the development team within our customers to ensure outstanding outcomes and quality experiences.
- Set up and lead ways of working to ensure the execution of the development is delivered in a fun, inclusive, positive, and energetic way.
- Provide and set the assurance standards throughout the development lifecycle.
- Meet and manage deadlines individually, as part of and/or as the leader of a team.
- Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders.
- Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams.
- Coach and develop others, acting as a positive role model for our people and clients.
Skills and Attributes for Success
- An open, inclusive growth mindset with a passion for collaboration.
- A good communicator with the confidence to engage at different levels.
- As a leader you'll build great relationships and create impact with first and last impressions.
- You'll understand that there are always naysayers and be resilient in the face of challenges - collaborating, seeking support, persuading, influencing, and taking on board genuine concerns.
- Self starting, able to work independently and as part of a team.
- Able to adapt and vary approaches to suit client requirements and cultural considerations.
- Clients are UK and globally based, so you'll need to be flexible to travel as and when the work requires.
Required Qualifications
- Previous technical and architectural experience with ServiceNow.
- ServiceNow CMDB / CSDM knowledge.
- A proven track record of implementing ServiceNow, delivering to deadline and milestones.
- ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules.
- Demonstrable evidence of delivering real and sustainable ServiceNow solutions.
- Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding.
Preferred Qualifications
- Relevant professional experience, including previous work with a Big 4, global management consultancy firm, niche consultancy or an in house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes.
- Experience of Financial Services across Banking, Insurance or Wealth Asset Management.
- Experience with broader ServiceNow solutions and/or other SaaS / PaaS tools.
What We Offer
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
Contact
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.