SAP Technical Service Senior Manager (TSM) - ECS EMEA North

Technical Service Manager (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of customer RISE contract. TSM delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP's RISE customers. This team is dedicated to customer centricity, client intimacy and support of client lifecycle management.

• Own the end-to-end technical health of customer cloud landscapes, ensuring stability, performance, scalability, compliance, and effective coordination across customers and internal stakeholders.
• Provide strategic cloud architecture and technical governance leadership, defining roadmaps, standards, best practices that optimise the landscape and align with business objectives and long-term sustainability.
• Proactively identify and manage risks, critical issues, and escalations, driving preventive actions and coordinating timely resolution through close engagement with customers and internal teams.
• Lead key landscape lifecycle activities and transformation initiatives, including upgrades, migrations, disaster recovery testing, major changes, and adoption of SAP S/4HANA, Clean Core principles, and cloud capabilities.
• Drive automation, operational efficiency, and continuous improvement, ensuring reliable operations, measurable business outcomes, and value realization from cloud investments.

• Strong technical expertise in SAP technologies with several years hands on SAP Basis experience (REQUIRED) in both implementation and steady state scenarios; knowledge of operating systems, databases, networking, and technical architecture essential.
• Experience with SAP HANA, Sybase and Unix/Linux environments is highly valued (7+ years).
• Extensive experience in SAP technical administration and operations (7+ years).
• Customer focused experience in technical leadership or customer facing roles, with the ability to manage critical situations, navigate escalations, and build trusted stakeholder relationships.
• Collaborative and analytical mindset, with strong problem solving skills and the ability to effectively lead and coordinate projects across diverse, global, and virtual teams.
• Relevant certifications in SAP technologies and hyperscaler platforms (AWS, Azure, or GCP) considered an advantage.
• Fluent English (written and spoken).
• Bachelor's degree or higher in Computer Science, Engineering, Information Management, or a related field.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

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