Solutions Designer - Contact Centre

Job DescriptionJob Title: Solutions Designer - Contact CentreReq ID: 57763Job Function: Sales and CommercialPosting Start Date: 19/06/2026Posting End Date:Division: UK BusinessJob Location: GBR Belfast - Riverside Tower, GBR-Birmingham-Three Snowhill, GBR Bristol - Assembly, GBR Glasgow - Alexndr Bain Hse, GBR-Liverpool-The Plaza, GBR-London-BTHQ One Braham, GBR-Manchester-New BaileyAdvertised Salary: Competitive Locations: Birmingham, Bristol, Manchester, London, Glasgow, Liverpool About the role This is an early career opportunity to build a foundation in Contact Centre and Cloud Solutions Design within BT Business.The role is designed for individuals who are developing their technical and commercial capability and want hands on exposure to how contact centre solutions are shaped, priced, and proposed for real customers. You'll join a supportive solutions design team where training, structure, and coaching are built in , giving you the opportunity to grow your skills across contact centre technologies while learning the commercial side of solutions design.This role is ideal for someone looking to progress into more senior solutions design, specialist, or leadership roles over time . What you'll be doing - Support sales specialists by reviewing Statements of Requirement and helping to clarify customer contact centre needs, priorities, and success criteria.- Assist with the design & pricing of standard cloud contact centre solutions using BT's CCaaS and UCaaS portfolio, including platforms such as Genesys, Five9, Webex Contact Centre, RingCX, and Anywhere365.- Work closely with experienced solution designers, internal technical teams, and vendors to build accurate and compliant solutions.- Develop customer facing documentation such as solution summaries, pricing outputs, and proposal content, with guidance from senior colleagues.- Follow established BT governance and pricing processes, learning how solutions move from initial requirement through to approved deal.- Support solution handover to delivery teams, ensuring designs are well documented and ready for implementation. Essential Skills / Experience - Early experience or exposure to contact centres, telecoms, CX, IT, or cloud based solutions - Interest in solution design, customer experience, and how technology supports business outcomes - Ability to communicate clearly and ask good questions when working with customers or stakeholders - Comfortable learning new concepts, tools, and platforms - Good organisational skills and willingness to follow defined processes Desirable Skills / Experience - Some exposure to contact centre or UC platforms (commercial or operational)- Experience supporting customers, internal users, or sales teams- Awareness of cloud technologies, networks, or digital customer journeys- Interest in developing expertise in contact centre platforms and emerging CX technology , including AI Our Package Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Up to 10% annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase schemeWith over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UKWe're a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.