Site Unit Coordinator

Location: Hybrid / Eastbourne, UK
Job type: Permanent / Full-time
Sector and subsector: Business Operations Business Support
Annual Fixed salary: £26,436.00

IPRS PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners based in various clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.

We are looking for a Site Unit Coordinator who has excellent receptionist, customer service and administration skills to join the team working at our Assessment Centre/Clinic in Eastbourne.

As the Site Unit Coordinator of a PFAS Clinic (Assessment centre) you will be working in both a telephone and claimant facing role, liaising with a team of Clinical colleagues remotely and on site. You will oversee the day-to-day management of the service delivery for your site, including regular liaison with PFAS clinical and non-clinical staff to ensure a high quality and consistent service is provided to all claimants.

• Oversee and manage the daily administrative operations of the assessment centre/clinic reception.
• Liaise regularly with Coordinators, Service Delivery, Clinical Delivery, and Customer Services teams across locations.
• Welcome individuals, record attendance, and confirm Data Protection and identity verification checks.
• Keep individuals informed of appointment delays and manage queries, information requests, and complaints.
• Accurately update records using bespoke computer systems and comply with Corporate Data Protection policies.
• Undertake First Aid and Fire Marshall training, follow Health and Safety policies, and perform site checks.
• Manage booked slots and collaborate with Senior Management, CSL, and HPs to achieve centre and individual targets.
• Compile and submit reports, liaise with clinical colleagues, and support the centre in meeting KPIs and overall business objectives.
• Maintain the appearance and readiness of all rooms, equipment, and supplies, and ensure filing systems for patient records are accurate.
• Answer, direct, and make telephone calls, addressing queries as needed.
• Arrange additional services for the assessment centre/clinic, such as interpreters.
• Collate weekly slot submissions and update PRS diaries accurately.
• Ensure professional behaviour, appearance, and adherence to organisational policies and procedures.

• GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (desirable)
• 4 GCSE/O level passes A-C or equivalent, including English and Maths (essential)
• A minimum of two years customer service reception experience (essential)

• Experience in customer service/reception roles, including interacting with medical professionals and patients.
• Proficient in Microsoft programs and databases, with experience managing a team in a target-driven environment.

Salary: £26,436.80 per annum

Position: Full-time, permanent.

Location: Eastbourne - Site based (with occasional WFH and travel to Redhill and Brighton, as needed to meet the needs of the business)

Hours: 40 hours per week, Monday to Friday.

• 25 days annual leave + Bank Holidays
• Company pension scheme matched up to 6%
• Westfield Health Cash Plan
• Professional subscription subsidies
• Employee Assistance Programme (including confidential counselling)
• Volunteering days
• Free eye tests every 2 years
• Free annual flu vaccination

At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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