IT 3rd Line Engineer

Lakes College is a technical vocational Further Education College delivering education and training to full time and part time learners and apprentices to degree level. We have a vibrant campus in West Cumbria with state of the art vocational workshops and resources, including the National College for Nuclear Northern Hub.

Our mission and purpose are to: Enable people to recognise and develop their potential.

We are a people business and our mission applies as equally to our staff team as to our learners and employers. We are a Good college and have ambition to be Outstanding by together developing our culture, standards and expectations. We encourage innovation, collaboration and reflection to lead to new ideas and methods. We gather, evaluate and use data to drive operational improvement.

We are seeking a skilled and motivated 3rd Line IT Support Engineer to play a key role in developing and maintaining the College's IT infrastructure and systems.

You will provide expert level support to ensure the reliability, performance, and security of our digital environment, enabling excellent teaching, learning and business operations. Acting as a senior escalation point, you will work closely with colleagues, stakeholders and external partners to ensure high quality IT services across the College.

• Develop, deploy and maintain core IT infrastructure, systems and applications
• Provide 3rd line support and act as an escalation point for complex issues
• Support and mentor 1st and 2nd Line Engineers, sharing knowledge and expertise
• Investigate recurring issues and implement long term solutions
• Lead on critical incident resolution and root cause analysis
• Maintain and optimise wired and wireless networks
• Ensure robust cyber security, anti virus and filtering systems
• Monitor system performance, network traffic and service KPIs
• Maintain reliable backup, disaster recovery and business continuity processes
• Work with third party vendors to ensure effective service delivery
• Develop automation tools to enhance efficiency and service delivery
• Contribute to IT strategy, planning and future infrastructure development
• Support key college activities including exams and events
• Create and maintain clear technical documentation

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Help power the technology behind outstanding education!

Hold a full UK Driving Licence is required for this role.

Candidate should have a degree in a computing related subject or equivalent practical experience, alongside a strong understanding of ITIL principles and service management. Proven experience working in a 2nd line IT support role, with hands on experience using an IT Service Management system. A solid understanding of service delivery frameworks, including SLAs and KPIs, is essential, along with the ability to work effectively within a structured support environment.

Ideally, candidate will also bring experience working at 3rd line level, with relevant professional certifications such as MCSE, Azure or ITIL v4 Foundation. Technical expertise in areas such as VMware vSphere, Cisco networking and systems integration would be advantageous. Experience in business continuity and disaster recovery planning is also desirable, as is a proactive approach to continuous improvement and infrastructure resilience.

• 29 days annual leave plus 8 days bank holiday and 2 discretionary days (rising to 33 days after 5 years' service)
• Automatic entry into the Local Government pension Scheme
• A dedicated and friendly team of professionals who are keen to develop and learn
• Excellent CPD opportunities to grow and develop through mentorship and coaching
• Free onsite parking
• Subsidised onsite restaurant
• A cycle scheme and gym membership discount
• Fantastic facilities to resource our ability to teach our students

To ensure compliance with safeguarding guidelines, all applicants must complete the application form in full. This includes providing:

• A full employment history from the time you left full time education, with details of any gaps in employment explained.
• Information on all relevant education and qualifications.

Please note, incomplete applications will not be considered. Your co operation helps us maintain the highest standards of safety and care for children and young people.

Andrew Sands

Hallwood Road
Workington
Cumbria
CA14 4JN

Lakes College is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

Lakes College is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.