IT Support Analyst (1st and 2nd Line)

Location: Cardiff Hybrid / Office-Based. Pentwyn, Cardiff.

Salary: £26,000 - £32,000 (dependent on experience).

We're looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation.

You'll take ownership of technical issues end-to-end, supporting users across a wide range of systems and technologies.

Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high quality care and outcomes-making IT a vital function within the organisation.

• Provide 1st & 2nd line IT support via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues
• Support Microsoft 365, Windows environments, and remote access
• Manage user accounts (AD / Azure AD) and onboarding/offboarding
• Assist with Intune, device management, updates, and deployments
• Contribute to IT improvements and small projects

• Experience in an IT support or IT Support Analyst role
• Strong Microsoft 365 and Windows troubleshooting skills
• Knowledge of Active Directory, Azure AD, and networking basics
• Experience using ticketing systems
• Strong communication and customer service skills

• Supportive, close knit IT team
• Exposure to varied technologies and projects
• Career development opportunities within a growing organisation

Apply Now If you're an experienced IT Support Analyst looking for a varied, hands on role where you can make a real impact, we'd love to hear from you.

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