Project & Connectivity Support Technician

Blueprint Operations is a leading supplier of gaming machines and digital content to land based venues, server based gaming networks and online & mobile casinos. As part of the Gauselmann Group, we benefit from the resources and financial strength of one of the world's largest privately owned gaming companies.

We are looking for a motivated and technically minded individual to join our team in a varied, fast paced role supporting technical developments, connectivity solutions, and support functions.

This is a full time office based role located in Newark on Trent with no option for remote working.

• Provide technical support for connected machines, networking equipment, and associated MARs systems.
• Provide holiday cover on MARs related support.
• Assist with machine connectivity, router configuration, and basic network troubleshooting.
• Support ongoing technical development projects and system improvements.
• Assist in maintaining and updating reports, spreadsheets, and operational documentation.
• Analyse technical and operational data.
• Support the deployment of games, updates, and assist in beta testing before full deployment.
• Assist with field based testing, installations, and troubleshooting when required.
• Support rollout and maintenance of software, firmware, and connectivity updates.
• Basic understanding of networking principles and connectivity.
• Good general PC and IT knowledge.
• Experience using Microsoft Excel for reporting and data management.
• Strong problem solving and organisational skills.
• Good communication skills with the ability to work independently and as part of a team.
• Full UK driving licence.
• Previous experience within the gaming, amusement, vending, or related technical industry.
• Knowledge of routers, connectivity, or remote support systems.
• Experience with technical development projects or testing environments.
• Understanding of remote monitoring or machine management platforms.

• Enthusiastic and willing to learn.
• Self motivated with a proactive approach.
• Able to manage multiple tasks and priorities.
• Professional and customer focused.

The company encourages and supports professional development and offers a broad range of training and qualifications for employees. The basic salary is supported by a generous bonus scheme, a health cash plan, and many other perks offered by the business.

We look forward to your application.

Equal opportunities: We are an equal opportunity employer and encourage applications from all qualified individuals.