Audit & Policy Lead

Fixed Term Contract

Grade C- £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Birmingham City Council are looking for a skilled and detail oriented Audit and Policy Lead to join a dedicated project team supporting the transformation of the Housing Applications and Allocations service. This is a key role where you will help ensure that housing allocation processes are fair, transparent, and delivered in line with legislation and best practice.

You will play an important role in supporting major transformation programmes, including the review of the Housing Allocations Policy and the implementation of a new Choice Based Lettings (CBL) IT system. These programmes are critical to improving service quality, strengthening compliance, and enabling better outcomes for citizens.

This role will provide dedicated capacity to support project delivery, helping to embed new policies, systems, and processes while maintaining strong audit and assurance frameworks. You will contribute to improving how the service operates, ensuring consistency, accuracy, and accountability across all allocation activities.

You will be part of a forward thinking service, supporting innovation, driving continuous improvement, and making a real difference to the lives of citizens.

• Support the delivery of key transformation projects across Applications and Allocations, including policy review and system implementation
• Contribute to project coordination activity, including reporting, tracking progress, and supporting delivery across multiple workstreams
• Support risk, issue, and dependency management by identifying and monitoring service risks and performance issues
• Deliver audit activity to ensure housing allocations are administered fairly, consistently, and in line with legislation and policy
• Support policy development and assurance, including reviewing procedures and ensuring compliance with the Housing Allocations Scheme
• Contribute to consultation, communications, and training activity to support the implementation of new systems and processes
• Assist with large scale data validation and quality assurance to support system migration and ensure data accuracy
• Produce and analyse performance reports, using data to identify trends, risks, and opportunities for improvement
• Maintain and develop service resources, including policies, procedures, workflows, and guidance materials
• Provide expert advice to staff and stakeholders on housing allocations, policy, and legislative requirements
• Support IT system development, including user acceptance testing, process improvements, and system changes
• Work collaboratively with internal teams and external partners to improve service delivery and customer outcomes

We are looking for a proactive and analytical individual who can support service improvement and deliver change within a fast paced and evolving environment.

• Experience in housing services, ideally within allocations, applications, or a related field
• Good understanding of housing legislation, including Housing Allocations (Part 6), homelessness, and relevant policy frameworks
• Experience of audit, compliance, or policy development within a service environment
• Strong analytical skills, with the ability to interpret complex data and provide clear insights to inform decision making
• Experience of supporting service improvement, system changes, or project delivery
• Confidence working with IT systems, including housing management systems and Microsoft Office tools
• Strong communication skills, with the ability to deliver training, guidance, and clear written outputs
• The ability to manage competing priorities and work effectively in a fast paced environment
• Strong attention to detail, with a focus on accuracy, quality, and consistency
• A collaborative approach, with the ability to build effective working relationships across teams and partners

These roles are hybrid, with working arrangements based on service needs and requiring attendance at face to face meetings.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view Corporate Safeguarding Policy Birmingham City Council here.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.